Technical Support Center Specialist

4 days ago

Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

Job Description Summary
Who We Are

**CareFusion Job Description**
This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis® CIIsafe Systems).
**Technical Skills**
Databases SQL Server (SQL 2008/2012) 3+ years
Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
SSIS (SQL Job) exposure/experience
SQL Reporting Services
OS knowledge (3+ Years)
Server 2008 /Server 2012/ Windows 7
Windows Services
IIS and Web Applications
Running Performance Counters
Basic Understanding of Group Policies
Security Permissions
Networking topology (2+ years)
DNS
DHCP
LAN/WAN
Telnet
Ports (Networking/OS)
**Soft Skills**
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations Customer support experience
**Education**
BS, Computer Science or equivalent
Project management experience a plus
**Preferred Certifications**
CCNA, CCNP, A+, MCTS, MCSE
**Culture and Benefits**
Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself.We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.
**How To Apply**
MYS Kuala Lumpur - Jalan KerinchiAdditional Locations
Work Shift
MY2 Night 10p-7a Sun-Thu (Malaysia)

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