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Operations Manager
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**DUTIES**:
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running the Hotel.
- Ensure the premises are in operative condition as per the category of the unit receive & serve the guests.
- Conduct regular operations team meetings with the HOD daily / Weekly to discuss routine operational matters, sales targets, guest feedback ( employee feedback) and action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant / GM guidance is to be taken wherever required.
- Monitor the purchase / indent / requisition of each departments, the account receivable ( collection from debtors) and the accounts payable ( payable to the vendor / suppliers, etc).
- Randomly inspecting the stores (F&B / Kitchen) to check the stock in hand ( quality, par stock level, expiry, etc) with the F&B Manager and Executive Chef.
- Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & Hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all department heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meetings with marketing people for inquiry & follow up & conversation to grow the business.
- Monitor and maintain operations & overhead costs to maintain maximum revenue for the organization.
- Be available on call 24 hours a day to resolve any urgent problems or emergencies.
- Responsible for the overall management of the operation of the hotel.
**REQUIREMENTS**
- 10-15 years' experience as Operations Manager in Hotel industry.
- Bachelor's degree or Diploma in Hospitality / Hotel Management.
- Desired skills; leadership, communication, organization, customer service, menu planning, administration skills, cost control, problem-solving, industry regulations and market trends.
Pay: RM10,000.00 - RM15,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Application Question(s):
- What is your expected salary and notice period?
