Boutique Sales Asisstant

6 days ago

Kuala Lumpur, Malaysia CARYAZARA Full time

Position Overview:
CaryaZara Boutique is looking for an energetic and customer-oriented Boutique Assistant cum Live Host to join our team. This role combines in-store customer service with live hosting on social media, focusing on promoting our products and connecting with our followers. You’ll be responsible for maintaining a positive shopping experience in the boutique while engaging our online audience with authentic, engaging content during live sessions.

Key Responsibilities:
**1. In-Store Boutique Assistant**:

- Customer Engagement: Welcome and greet customers warmly upon arrival, providing an exceptional shopping experience by assisting with personalized product recommendations, styling advice, and trend insights.
- Product Knowledge: Maintain in-depth knowledge of all CaryaZara products, including materials, sizes, and fit, to confidently guide customers in their selections and answer detailed product-related questions.
- Merchandising & Display: Assist in setting up, organizing, and refreshing in-store displays regularly to ensure an attractive, on-brand presentation that highlights new arrivals, promotional items, and seasonal collections.
- Sales & Checkout: Efficiently handle the sales process from start to finish, including processing payments, packaging purchases, and managing returns or exchanges, while ensuring accuracy in all transactions.
- Inventory Management: Support the team with inventory tracking by updating stock counts, arranging product restocking, and communicating with the inventory team on bestsellers and low-stock items to meet customer demand.
- Customer Relationship Building: Cultivate lasting relationships with customers through personalized attention and follow-up, creating a loyal customer base that enjoys returning to CaryaZara.
- Boutique Maintenance: Maintain a clean, organized, and welcoming store environment by assisting with routine cleaning, organization, and restocking of products and supplies.

**2. Live Hosting on Social Media**:

- Host live sessions on platforms such as TikTok, Instagram, and Facebook to showcase products, answer customer questions, and drive engagement.
- Interact with the online audience, respond to inquiries, and provide product recommendations in a lively, professional manner.
- Prepare for live sessions by setting up displays, planning featured products, and coordinating with the marketing team on live session themes and promotions.
- Stay updated with current trends, customer preferences, and social media engagement techniques to enhance live session effectiveness.

**JOB REQUIREMENT**:

- Previous experience in retail, sales, or customer service; experience with live hosting or social media engagement is a plus.
- Comfortable speaking and presenting on camera, with strong communication skills.
- Knowledge of fashion trends and styling to provide useful advice to customers.
- Friendly, outgoing, and able to handle both in-person and virtual customer interactions.
- Basic computer skills and familiarity with social media platforms (TikTok, Instagram, Facebook).
- Academic / Professional Qualifications - SPM / Diploma
- Work Experience - At least 1 year of experience in sales / operations / stock management in a retail environment

**Job Types**: Full-time, Contract

Pay: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 1 year (preferred)

Work Location: In person

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