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Customer Service

2 weeks ago

Kuala Lumpur, Malaysia GOIP 365 BIZ SDN BHD Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Preferably chinese & english speaking
- willing to work on shift

Allowance will be provided on top of basic salary

职位类型:全职

薪资: RM2,800.00至RM4,000.00(每月 )

通勤/搬迁能力:

- Kuala Lumpur: 稳定通勤,或在开始工作前计划搬家 (必填)