Application Specialist, Anachem

9 hours ago

Johor Bahru, Malaysia Mettler Toledo Full time

Application Specialist, Anachem (Southern)

**Location** Johor Bahru, Johor

**Date posted** February 09, 2025

**Job ID** 18668

**Our Opening and Your Responsibilities**

**Reports to**: Senior Application Specialist

**Key Purpose of the Role**:

- Pre
- Integral with sales and service team to deliver the highest level of customer experience and high value solution development
- Follow up on technical leads, fast response towards fulfilling customers’ enquiries
- Workflow development and support (including onsite requirements gathering, process definition and working directly with users to point of delivering a solution to implementation status)
- Coordinate and perform advanced customer training
- Manage and coordinate cross-SBU integration projects
- Proactively engaged and involved in the laboratory management of MT's laboratory
- Stay current with laboratory

**Strategic Outcome**:
**Key Responsibilities & Desired Outcomes**:

- 1. Technical Advisory and Solution Advocate_
- Provide technology evaluation stage of the sales process, working in conjunction with the sales team. Becoming a competent key technical advisor and product advocate for MT products
- Responsible for representing the solution to customers and to engage customers in the field with events such as product trainings, conferences, seminars and courses
- Develop customer's staff by providing technical information and training
- Perform testing and data analysis of customers' samples/materials and prepare results and reports for customers
- 2. Service Standards and Customer Relationship Management_
- Responsible for pre-sales groundwork in order to understand customers' actual needs and requirements
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
- Adhere to customers' site operating procedures, rules and health, safety and environment regulations

**What You Need to Succeed**

**Mandatory**:

- Degree in Science, major in Chemistry, Analytical Chemistry and/or related field from a reputable University
- Know how about lab processes, i.e., how to plan and create an experiment/analysis, administrative work, how to create lab reports, how to work under Good Laboratory Practice (GLP)
- Instrumentation/laboratory technical experience would be preferred
- Independent with good communication, analytical and presentation skills
- Possess own transport with a valid driving license
- Willing to be based in Johor main office
- Willing to travel within and not limited to Central region Malaysia as and when required

**Preferred**:

- First-hand experience and/or understanding of laboratory analytical instruments, i.e., titration, Karl Fischer titration, density meter, refractometer, melting point, dropping point, spectrophotometer UV Vis, differential scanning calorimetry, thermo-optical analysis, thermo-gravimetric analysis, thermo-mechanical analysis and dynamic-mechanical analysis
- Ideally working experience in a regulated laboratory, i.e., data integrity, guidelines of MPRA, MHRA, FDA and EU

**Our Offer to You**
- Stable employment conditions based on the contract of employment
- 1.5 months contractual bonus
- Medical care with the dental package
- Life insurance

**About Mettler Toledo**

**Equal Opportunity Employment**

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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