Real Time Analyst

Job Description - Real Time Analyst **Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Thursday 20 March 2025 at 16:00 | Expires Monday 21 April 2025 at 15:59Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real-time monitoring of service levels & staff performance during the day...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Thursday 20 March 2025 at 16:00 | Expires Monday 21 April 2025 at 15:59Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real-time monitoring of service levels & staff performance during the day...

Requisition ID 5990 - Posted - Malaysia (MY-0001) - CPA Australia Ltd - Employment Type (1)As the Contact Centre Real Time Analyst, you will monitor and analyze data in real time, in our fast-paced Contact Centre environment. You will use various tools and methods to collect, process, and visualize data, and provide insights and recommendations based on the...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Thursday, March 20, 2025 at 4:00 PM | Expires Monday, April 21, 2025 at 3:59 PMAbout Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions,...

**Real-Time Analyst** We are pleased to present a career opportunity to join the Global Optimization and Call Management team for the JAPA region. You will be responsible for the following: - Interface with Analysts, Team leaders, and other members of management - Manage, update and report real-time activities in the department - Monitor Real Time...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world...

GENERAL SUMMARY: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other...

**Are you ready to step into a dynamic role where your every decision impacts the heartbeat of our banking contact center? We're seeking a meticulous and forward-thinking WFM Real-Time Analyst to join our team and become the driving force behind our operational excellence.** - **Job highlights**:_ - _Professional career developement in banking line_ -...

Responsibilities: - Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels) - Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed - Build and maintain strong relationships with key stakeholders from all sites - Drive real-time adherence targeting expected capacity...

Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels) - Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed - Build and maintain strong relationships with key stakeholders from all sites - Drive real-time adherence targeting expected capacity against actual performance...

**Key Responsibilities**: - Responsible for managing and ensuring the service level agreements for various programs are met. - Manage the call volume, daily attendance and program break schedules. - Analyse data to outline reasons for under/over performance and recommend actions to improve performance. - Assist with creation of metrics and targets to meet...

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...