Customer Service Associate Mandarin Bilingual

1 week ago


Ipoh, Malaysia Sutherland Full time

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

**KEY RESPONSIBILITIES**
- Handling member contacts directed through queues relating to the Client website as well as the Technician 1 skillset, resolving level-one inquiries.
- To utilize all client-provided independent resources and tools exclusively, including, but not limited to the internal and external
- To follow standard operating procedures in taking thorough notes within the CRM system, following all guidelines and processes related to ticket management duties, including proper dispositioning, linking, assignment, categorization, and timely follow-up necessary to bring all cases to resolution.

**MINIMUM QUALIFICATIONS**
- Mandarin speakers (supporting China and Hong Kong Region)
- Working knowledge of English is required to complete training and document cases.

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)



  • Ipoh, Malaysia Sutherland Full time

    You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland...


  • Ipoh, Malaysia Sutherland Full time

    You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland...


  • Ipoh, Perak, Malaysia Hiredly Malaysia Full time

    Job Overview:This is an exciting opportunity to join our team as a Bilingual Interpreter - Night Shift. As a critical member of our team, you will provide essential interpretation services to support our clients' needs. If you possess excellent communication skills and are fluent in Mandarin / Cantonese and English, we encourage you to apply.Main...

  • Customer Service

    4 days ago


    Ipoh, Malaysia Eunoia CX Sdn Bhd Full time

    **We are hiring for a multinational hospitality company that is one of the world's luxury 5-star hotels.** **Responsibilities**: - Provide inbound/outbound calls with accurate and complete information. - Assist the hotel loyalty program in Hong Kong with administrative support. - Assist customers to resolve service issues with hotels where needed. - Be an...


  • Ipoh, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...


  • Ipoh, Perak, Malaysia Agensi Pekerjaan ProTalent Sdn Bhd Full time

    **Job Description:**We are seeking an experienced Order Fulfillment and Customer Service Associate to join our team at Agensi Pekerjaan ProTalent Sdn Bhd. As a key member of our sales team, you will be responsible for fulfilling orders accurately, providing exceptional customer service, and resolving shipment issues.In this role, you will work closely with...


  • Ipoh, Malaysia Sutherland Full time

    You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland...


  • Ipoh, Perak, Malaysia Great Eastern Life Full time

    Job Description - Associate, Customer and Agent Service Centre (GELM Operations-Ipoh) (25000039)Job Number:25000039Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Key Responsibilities**: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such...


  • Ipoh, Perak, Malaysia Hiredly Malaysia Full time

    Job DescriptionHiredly Malaysia is looking for a Mandarin-English Interpreter to work on night shifts from home. The ideal candidate will have fluency in either Mandarin / Cantonese to English and reside in specified countries.Duties and ResponsibilitiesProvide real-time interpretations from Mandarin / Cantonese to English.Communicate with clients via phone...


  • Ipoh, Perak, Malaysia HABIB Full time

    Job DescriptionHabib is a well-established retail company seeking a Store Manager Assistant to support our management team. This role involves assisting with daily operations, managing stock levels, and enhancing customer experiences.Key TasksTo assist the store manager in overseeing daily store operations, including opening and closing procedures.To manage...


  • Ipoh, Malaysia NANYANG FORWARDING & TRANSPORT CO (M) SDN BHD Full time

    International forwarding operations coordinators implement and monitor international forwarding operations by resolving problems and taking decisions related to transport and support activities. They deal with administrative burdens associated with international operations such as regulations in different national contexts for imports and exports. They...

  • Customer Service

    5 days ago


    Ipoh, Malaysia YP PACKAGING SDN BHD Full time

    We are packaging company and in rapid expansion to grow our business. We are currently looking for dynamic individual to join our team as we expand our business. **Responsibilities**: - Respond to customer queries in a timely and accurate way - Handle inbound calls in a professional manner. - Update our internal databases with information about useful...


  • Ipoh, Malaysia Beaux Square Full time

    Responsibilities - Understand company products and order process well to give best advice/suggestion to customers - Prepare quotations & follow up closely with customers’ inquiries - Solve customers’ complaints/problems on product or order process - Managing existing corporate customers, understand their needs & fulfil their requirements - Work closely...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Intake on 4th March (training is provided)** **Key Responsibilities**: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Key Responsibilities**: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such...


  • Ipoh, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...


  • Ipoh, Malaysia CLICK GAMING DISTRIBUTION GROUP SDN BHD Full time

    **Career Prospect** The customer service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast pace environment as such. Unlike other companies' customer service, our customer service team plays a...


  • Ipoh, Malaysia Aisling Consulting Full time

    **Requirements**: - Fluent **English**: - Fluent **Cantonese/Mandarin **(Speaking + Reading + Writing) - Stable internet Connection (100 Mbps) - **Rotational Shifts **(Night Shifts) - Education Requirement: SPM - Immediate Starters Prioritized **Benefits** - EPF & SOCSO - **Work from home**: - Annual Leaves - Professional Development (Training) -...


  • Ipoh, Malaysia NEW WORLD DEPOT SDN BHD Full time

    Our Vision: To be Malaysia's most trusted home & living store, making it affordable for everyone to live better & improve their lifestyle. Our Mission: To make home improvement convenient and accessible to everyone. We prioritize on high-quality products and services, fast delivery, while ensuring exceptional customer service & support. Core Value: N - Never...