Automotive Car Service Advisor Penasihat Servis

2 days ago

Balakong, Malaysia VAGTechnik Malaysia Full time

List-ID: 98320402Today 19:30

**Job Description**:
Goals:

- Achieve good customer satisfaction by properly and timely complete all repair orders
- Carry out service and repairs with zero return jobs
- Achieve monthly productivity target as set by the Branch Director

**Responsibilities**:

- Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work
- Working with team leader / mechanic to convey the customers' concerns with accurate repair descriptions.
- Consulting with team leader / mechanic regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Prepare estimation cost of repair works and explain to customers regarding the work done and cost of repair.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off.
- Providing customers with information and advice on warranty protections, potential cost savings.
- Liaising with team leader / mechanic about parts ordering and ensuring parts are available when needed.
- Managing and overseeing the repair workflow and schedule.
- Actively communicate to customers on car repair status and advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Manage customer complaints and escalate to reporting manager
- Join a high performing team & fast paced environment.

**Requirements**:

- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software such as EPC - Electronic Part Catalogue, Microsoft Office
- Good command of written and spoken in English and Bahasa Malaysia.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem solving skills.
- The ability to communicate with mechanics, customers, and management.
- Able to work with minimum supervision, confident, dynamic and customer oriented attitude

Available at following location:
Bangi
Kota Damansara
Cheras Jaya Balakong
Glenmarie Shah Alam
Working Hour:

- Monday - Saturday 9.00am - 6.00pm
Basic: RM4000 - RM6500 (According to experience)
Allowance: RM500
Monthly Salary = Basic + Allowance
- EPF + Secso + EIS
- Claim Medical
- Annual Leave
- Yearly / Quarterly

Show contact number
- Job Details

**Job Info & Requirement**
- Contract Type- Full-time- Job Type- Executive- Experience Level- 3-5 years- Job Categories- Cars/Vehicles-Related- Minimum Education Required- Minimun Hardworking- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- Male Only- Own Transport- None**Salary & Other benefits**
- Salary**RM 4 500 - 7 000 per month**
- Other Benefit (Optional)- EPF, Perkeso, EIS, Cuti Tahuan, Latihan, Kenaikan Gaji diperuntukkan

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