Sales Coordinator

This role plays an important supporting function to the department by developing and sustaining an order-processing management system. This role is expected to plan and coordinate closely with various internal departments to ensure the animal feed incoming orders and productions are matched to fulfill customers’ orders consistently as part of the Division’s objective to improve supply-chain efficiency and customers’ experience.
- To plan, match and fulfil customer orders by coordinating with related departments such as order receiving, production, warehouse inventory and product issuance.
- To work out and monitor production plans with person-in-charge from production based on orders received, inventory levels, sales forecasts, market information from field personnel and customers.
- To attend to customers’ ordering needs and feedback, which may change from time to time, and communicate with stakeholders to ensure smooth deliveries and customers’ satisfactions.
- To provide support to the sales team, by furnishing them with customer statistics and monitoring credit control.
- To assist superior in any other relevant tasks for the department when required.
- All employees are expected to demonstrate a flexible approach to the delivery of work within their department. They are required to be proactive members of the team and work closely with all other members to ensure both timely and best outcomes are achieved for all customers. To support this approach, all employees may be required to work with external and internal partners, work across formal lines of accountability and perform duties not specifically identified in the job description but which are in line with the general level of responsibility of the post.

**Education & Qualification**:

- Minimum Diploma holder in Business Studies, Accounting or equivalent

**Relevant Experience & Years of Service**:

- Minimum 2 years of experience in order processing and sales coordination. Fresh graduates are encouraged to apply.

**Technical Skills & Professional Knowledge**:

- Proficient in MS Excel and other MS Office Suites
- Knowledge in SAP is an added advantage - Having good verbal and written communication skills in both English and Malay language is essential for effective communication with employees and stakeholders. Proficiency in Mandarin or any Chinese dialects is an added advantage when dealing with farmers.
- Strong planning and organising skills to meet deadlines and manage multiple priorities.

**Competencies**:

- Able to make and assess personal/team decisions and align actions with organisation’s vision and mission.
- Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal.
- Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.
- Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.
- Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.
- Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.
- Able to nurture the culture of learning organisation.
- Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape.

**Stakeholders to be managed**:

- External: Order representatives from customers and their transporters
- Internal: Immediate manager, and various stakeholders from other departments (e.g., Order Processing, Production, Sales, and Accounts Team)

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Sales Coordinator: 2 years (required)

**Language**:

- Mandarin (preferred)