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Customer Service Clinic Assistant

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Klang, Malaysia MMW Bone Alignment Centre Full time

**Job description & Responsibilities list**:

- To manage and reply to the company’s enquiries online. (eg, whatsapp and other social media platforms or walk-in customers)
- Explain to the patient with your strong communication skills on all types of treatments, charges and packages available at our Centre.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
- Update patient's data accordingly.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Draft letters, correspondence and marketing letters as and when required by the company.
- Meet personal/customer service team sales targets and call-handling KPI
- To assist physician during treatments
- To take care of the cleanliness of the Clinic at all times.

**Requirements and skills**
- Experience in customer support or as a Clinic Assistant.
- Track record of over-achieving quota.
- Strong telecommunication handling skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies of the company.
- Fresh graduates are encouraged to apply.
- Must be fluent in English, Malay and Mandarin will be added an advantage

**Job Types**: Full-time, Fresh graduate

Pay: RM1,600.00 - RM2,300.00 per month

Schedule:

- Fixed shift
- Holidays
- Weekend jobs

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person