Claims Specialist

7 days ago

Kuala Lumpur, Malaysia IC Frith (Asia Pacific) Sdn Bhd Full time

The Claim Specialist/ Customer Service Representative has a critical commercial responsibility in making sure that good quality decisions are made in relation to each claim/ sale, providing accurate information related to services provided, understanding customer requirements, coordinating sales order/ claim activities, and increase conversion rate.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Make decisions, on behalf of the company, in relation to adjudication of claims under the terms and conditions, client expectations, and service level expectations.
- Able to show initiative to take responsibility for own actions and decisions.
- Able to make decisions through appropriate actions required to solve queries within guidelines.
- Engage with stakeholders to:

- Provide timely and accurate updates and resolutions
- Follow up additional information where required without delay
- Provide outcomes on the adjudication process
- Handle communications with stakeholders in line with agreed procedures and guides for conversations.
- Deliver outcomes and decisions which are cost-effective, timely & meet customer needs in line with program requirements
- Register required information resulting from the contact in company IT systems, as procedures require. Identify and take responsibility for escalating issues when the outcome is dependent or outside of setting authority limits.

**Job Requirements**

Required Qualifications and Experience
- Diploma/Degree in relevant field. Strong customer focus and ability to delight customers.
- Demonstrated experience in a contact center, claims, or customer service environment.
- PC proficiency
- Proven track record in matching solutions to customer needs.
- Demonstrated ability in managing stakeholder issues, such as complaints.

**Skills**
- Active listening
- Quality focus
- Data entry/ documentation skills
- Confidentiality
- Product knowledge
- Market knowledge
- Phone skills
- Analyzing information
- Empathy & rapport building
- Adaptability & resilience under pressure.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

  • Claims Specialist

    4 days ago

    Kuala Lumpur, Malaysia Hannover Re Full time

    Claims Specialist We are currently hiring an **Claim Specialist** to join our Finance & Accounting team in Malaysian Branch. **Key Responsibilities** - Actively reviewing, improving and developing claim management solutions, processes and strategies when required. - Actively reviewing and improving claim handing guidelines, including criteria for claim...

  • Claims Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Insurance Full time $60,000 - $120,000 per year

    The commercial claim specialist plays a pivotal role in managing and assessing workman injury claims. This position requires a seasoned professional with extensive expertise in the general insurance domain, particularly in the field of claim assessment.Key ResponsibilitiesClaims assessment: Utilize deep knowledge and experience in the general insurance space...

  • Claims Specialist, TPD

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Services Full time 60,000 - 120,000 per year

    The Motor Claim Specialist is responsible for managing and processing third-party property damage claims related to motor accidents. With over 5 years of experience in the insurance industry, the specialist will handle complex claims, ensuring efficient and fair resolution in line with local regulations and company policies.Objectives & Key Performance...

  • Claims Specialist, TPD

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Insurance Full time 60,000 - 120,000 per year

    The Motor Claim Specialist is responsible for managing and processing third-party property damage claims related to motor accidents. With over 5 years of experience in the insurance industry, the specialist will handle complex claims, ensuring efficient and fair resolution in line with local regulations and company policies. Objectives & Key Performance...

  • Insurance Claim Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Insurance Claim Specialist** **Tenure : 1 year contract ( Immediate Hiring)** **Working Hour : Standard** **Working location : Jalan Duta** **Salary : RM 6500 - RM 7000** **Job Responsibilities**: - Receive, validate, and manage new claims. - Review and approve claims within authority limits, preparing files for presentation to capacity...

  • Insurance Claim Specialist

    4 days ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Insurance Claim Specialist** **Tenure : Permanent** **Working Hour : Standard** **Working location : Jalan Duta** **Salary : RM 6500 - RM 7000** **Responsibilities**: - Receive, validate, and manage new claims. - Review and approve claims within authority limits, preparing files for presentation to capacity partners for significant...

  • Claims Specialist, TPBI

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Services Full time 90,000 - 120,000 per year

    The Motor Claim Specialist is responsible for managing and processing third-party bodily injury claims related to motor accidents. With extensive experience in the insurance industry, the specialist will handle complex claims, ensuring timely and fair resolution in compliance with local regulations and company policies.Objectives & Key Performance...

  • Claims Specialist

    2 weeks ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Zurich Insurance Malaysia Berhad Full time 120,000 - 240,000 per year

    PurposeTo handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.Key Accountabilities• Document claims file by accurately capturing and updating...

  • A&H Claims Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 60,000 - 120,000 per year

    Here's your chance to join one of the most prominent Insurance companies as anA&H Claims Specialist (Executive/Senior Executive)Key ResponsibilitiesAssess and process Accident & Health (A&H) claims accurately and fairly within agreed timelines.Ensure all claims decisions comply with policy terms, internal guidelines, regulatory standards, and reinsurance...

  • Claims Specialist, Personal Lines

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Insurance Full time 120,000 - 360,000 per year

    The personal lines claim specialist plays a pivotal role in managing and assessing all personal lines claims. This position requires an experienced professional with a deep understanding of the insurance industry, particularly in the context of Singapore. The Claims Specialist will be responsible for managing and processing claims efficiently, ensuring...