Hospitality Specialist

2 weeks ago

Kuala Lumpur, Malaysia BERJAYA STARBUCKS COFFEE COMPANY SDN BHD Full time

Job Description Job Summary This role contributes to company’s success by providing a legendary customer service experience, acting with a customer comes first attitude to create meaningful customer connections. Models and acts in accordance with company’s guiding principles. Summary of Key Responsibilities Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image. Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products. Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns. Supports company sales through engagement with customers, suggestive selling and sharing product knowledge. Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc. Offers recommendations to continuously improve customer experience. Supports the implementation of company’s programs or initiatives. Follows company’s operational policies and procedures and reports essential information to superior. Key Knowledge, Skills and Abilities Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc. Enthusiastic with a positive and patient attitude and possess a flair for customer service. Strong interpersonal and communication skills with ability to foster relationships with all levels of customers. Observant and able to evaluate environment and customers for cues. Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”. Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Ability to work as part of a team. Agile and flexible to travel within Malaysia.
Starbucks® in Malaysia is operated by Berjaya Starbucks Coffee Company Sdn Bhd., a licensee of Starbucks Coffee International. From its first store opening in Kuala Lumpur on 17 December 1998, Starbucks has expanded nationwide and has currently more than 269 stores throughout Malaysia. Now reaching our 20th year of operation, Starbucks has grown not only to become the favorite coffee place for Malaysians but also a productive member of communities across the country. Starbucks Malaysia continues to be recognized for its outstanding training and development programs through awards such as ‘Investment in People’ at the Asia Responsible Enterprise Awards 2018 (AREA 2018), and ‘Top Companies to Work for in Asia’ at the Asia Corporate Excellence and Sustainability awards in 2017. This is a testament the continuous enrichment Starbucks provides through its training and education programmes, such as the Coffee Master certification program, which acknowledges the proficiency and skill in all things coffee.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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