Hotel Front Office
2 weeks ago
**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements and Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate
- Customer service attitude
- Excellent communication and organizational skills
- Degree/Diploma in hotel management is a plus
**Additional Details**:
- Location: Seksyen 13, Shah Alam
- Job Type: Permanent
**Job Type**: Permanent
**Salary**: Up to RM2,500.00 per month
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Hotel Management: 1 year (preferred)
- Front Office/Receptionist: 1 year (preferred)
**Language**:
- English (preferred)
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