Customer Service Executive
3 days ago
Job description Independently provide accurate information to resolve problems/issues that arise. Execute reports and analysis on the Call Center (CC) Operations on a timely basis. Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis. Continuously educate one’s self with up-to-date and relevant information to support the customer service operations. Assist in the preparation of other processes as and when assigned/required by the Supervisor. Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company. Participate in company sponsored events. **Requirements**: Interested to grow your career in the Customer Service field. Possess the right attitude with willingness and humility to learn. Must be able to speak and write good English. R-Logic was founded in year 1999 with repair of IT productsm such as PCs, Monitors, printers and other IT peripherals. Since then, R-Logic continuously builds up its technical capabilities, enabling the team to perform up to component level repair of the IT products, such as power supplies, motherboard, fusing assembly of printers, etc. Along with technical capabilities, R-Logic also emphasizes in building a good network with the OEMs of the products. These strong OEMs links not only enable R-Logic to source for originals components, but also to partner with OEMs to transfer the original product repair and testing technology to R-Logic. WIth these strategic factors, R-Logic grows rapidly and constantly seeking ways to provide our customers with value-added services. As a result for today, R-Logic has transform into a service-oriented company with strong technical capability as the foundation, providing value-added services such as RMA management, defective inventory management, technical service center, call-center, etc. R-Logic believes in "global services, local operations", R-Logic establishes an operation network throughout Asia Pacific. Currently, R-Logic has operations in Singapore, China, India, Australia and Malaysia. R-Logic is continuing its effort in exploring and establishing more operations in other parts of Asia. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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