Tenant Management Manager, Ipc Shopping Centre

**Company Description**
**_
GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._**

Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.

IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.
- Manage day-to-day relationship with the business partners and tenants, build long-term and sustainable relationships in a fast-changing retail environment.
- Be a key point of contact for business partners and tenants regarding commercial related topics: sales performance evaluation & support, communications, Tenancy & House Rules compliances & obligations, and other general or operational enquiries.
- Jointly develop and implement the Centre’s offer development, guided by our Meeting Place Business Plan and Yearly Lease Plan with Centralised Tenant Management team.
- Responsible for budgeting and forecasting on income & profitability, deliver income goals of Casual Leasing (i.e., push carts, storages, ATMs, vending machines, pop-up stores, external signage, and other designated common area leases).
- Active engagement with tenants to improve business performance and serve the community in the Meeting Place by over effective performance evaluation, identify gaps & develop tactical plans.
- Plan and execute Vacancy Strategy in collaboration with Centralised Tenant Management.
- Recommend changes towards policies and procedures for continuous improvement.
- Update and maintain comprehensive tenant database in Ikano Centre Management System and ensure follow-ups are in place.
- Analyse market changes and competition development that influence customer behaviour with action plan to drive improvement & changes.
- Initiate and lead partners and tenants’ engagement events on regular intervals.
- Develop & implement relevant market & consumers surveys that contribute to our Meeting Place Business Plan and Yearly Lease Plan.
- Active collaborations & engagement with supporting Departments to secure business compliances, governance & operational efficiency.
- Lead and support Tenant Coordination & Fit-Out team on retail premise fit-out, mobilization, reinstatement, renovation, and makeover.
- Plan, develop, lead and support in project scopes that drive lease space optimization and retail concept strategy to drive the strengths of our profitability growth.

**Qualifications**
- Diploma/ Degree in Property Management, Estate Management, Business Administration, Marketing, Commerce or equivalent.
- Possess at least 5 years of experience in commercial or retail property Leasing, tenants’ management/coordination and/or Marketing.
- Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation.
- Possesses excellent verbal and written in English and Bahasa Malaysia.
- Knowledge on how retail operates, deals making, tenant’s needs, including merchandising and store concepts and brand evaluation.
- Innovative thinking, knowing of market benchmarking and trends of tenant fit out
- In-depth understanding of office management procedures and departmental and legal policies.
- Familiarity with financial and facilities management principles.

**Additional Information