Service Advisor

7 days ago

Banting, Malaysia EON Proton Division (Edaran Otomobil Nasional Berhad) Full time

Present smart/ neat personal appearance. Ensure daily housekeeping at reception area/ customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.
- Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for business targets (Sales and Throughput).
- Receive/ attend to (internal & external) customer courteously, accept the vehicle and assess service/ repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer's prior approval/ signature before commencing any service/ repair needs.
- Perform customer care process from the appointment, reception, pre-acceptance inspection, key in customer's repair needs, monitoring vehicle work progress, conduct a final check before delivery, job explanation during delivery, and perform follow-up with customer after three (3) days of service/ repair.
- Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.
- Follow-up vehicle progress. Contact/ liaise with customer on additional work/ estimate/ and rescheduled of promised time where necessary.
- Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time.
- Represent customer's interest/ concerns. Look into their service/ repairs needs and sell/ promote professional services to customer, build good image of the company and enhance excellent rapport with them.
- Ensure customer retention is maximized and complaints are minimized.
- Process warranty claims daily and ensure the compliance of the claims submission with principal requirement.
- To prepare technical report, product quality report supplement on market problems for executive's attention.
- Handle customer's inquiry in-person, letters/ telephone calls. Perform as technical consultant, handle and resolve customer's complaints at branch level and ensure all customer's details are updated daily.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,500.00 - RM2,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Banting: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- automotive: 1 year (preferred)

**Language**:

- English (preferred)

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