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Call Centre Assistant

3 weeks ago

Johor Bahru, Malaysia Thistle Hotel Johor Bahru (JB Parade Sdn. Bhd.) Full time

Deal efficiently and courteously with all guests’ complaint and request. Ensure use right channel when advising or requesting items / services for guests. Ensure attend all communications meetings. Effect fast and efficient monitoring and follow up of guest requests. To be fully conversant with the Hotel Emergency and Evacuation procedures. Accurately take Room Service orders, Restaurant reservations and any other guest requests. To be fully conversant with manual department procedures to be used in the event of the Hotel’s systems being off-line. This position includes night shift work as well as early and late shifts on a rotating basis. Must know all Hotel products and services and actively recommend to our guests. Ensure that there is a thorough hand over at the completion of each shift. Ensure all call centre correspondence is completed within 24 hours
Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm Malaysian hospitality with international standards in terms of accommodation and facilities for both the business and leisure travellers. Thistle Johor Bahru is located in the heart of Johor Bahru, one of Malaysia’s most important business and tourist centres. A luxury hotel, it has all the facilities you could wish for, access to free Wi-Fi in 382 well appointed guestrooms and public areas, swimming pools and health spa to restaurants and bars. The hotel is also an ideal base from which to explore this fascinating part of South East Asia, with Singapore just a few minutes drive away from the Causeway. Whether it is for business or pleasure, Thistle Johor Bahru provides the very best of Malaysia, including its legendary southern hospitality.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent