IT Service Desk Support

5 days ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Position: IT Service Desk Support ( Immediate Hiring)**

**Tenure: 1 year contract - renewable**

**Working Location**:
**Working Hour : Standard**

**Salary : Rm 4500 - 5500**

**Responsibilities**:

- Provide technical support to customers and resolve their issues, such as laptop and desktop access issues, network, printer, and internet connectivity issues, software like O365, mailbox, and account access-related cases.
- Provide support on software or driver installation and uninstallation
- Set up and configure new user accounts and laptops.
- Ensure ticket response and resolution is SLA is met on a daily basis
- Follow up with customer on the cases with 3 strikes rule of thumb before resolving the case
- Attend incidents, task, issues, and request raised in Bahasa Indonesia and Malaysia,
- coordinate with the L2 offshore team until customer issues get resolve
- Provide daily reporting at the requested timing to the supervisor on the task work on, pending ticket and the KPI/SLA achieved
- Creating, maintaining, and updating IT documentation and knowledge base.
- Assist with network and connectivity issues.
- Coordinate with other IT team members to resolve complex issues.
- Assist with IT projects and initiatives as needed.
- Ensure compliance with company IT policies and procedures.
- Assist with the setup and support of audio-visual equipment for meetings and presentations.
- Document all support activities and resolutions.
- Participate in on-call support rotation as needed.
- Communicating with vendors for support and maintenance of equipment and software.
- Create new IDs for the new joiners and terminate IDs based on the client's request as per the SLA. (Tool: AD Manager, AZURE, etc.)
- Weekly and Monthly Reporting preparation and send to the lead.

**Job requirement**
- 2-3 years of IT support experience.
- Bachelor’s degree in Computer Science or related field.

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,500.00 - RM5,000.00 per month

  • 1st Line Service Desk Engineer

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Silverbug IT Full time

    We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

  • Service Desk Transformation Lead

    20 hours ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

  • IT Support

    20 hours ago

    Kuala Lumpur, Malaysia Tentacle Infotech Full time

    **Position: IT Support - L1 Service Desk** **Required**: - Great - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Proficient in English language with good communication skills - Education Level - Diploma or higher with 1 to 2 Years experiences. Pay: RM3,000.00 - RM6,000.00 per...

  • IT Service Desk Executive

    20 hours ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

  • IT Support Consultant for Service Desk Support

    5 days ago

    Kuala Lumpur, Malaysia Orsted Full time

    Application deadline 6 April 2025, 23:59 CEST Country Malaysia Location Kuala Lumpur Workplace Hybrid (office and home-working) Working hours Full-time Employment type Permanent Legal entity Orsted Serv Malaysia Sdn **Why join?** Proven very high employee satisfaction and motivation Attractive benefit package for you and your family MY generous parental...

  • Service Desk Support

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time

    We are looking who are able to speak Indonesia languages.JD:- ID language Service Desk-focus on providing Real-Time Support (RTS) to users.Job Types: Full-time, ContractContract length: 12 monthsPay: RM4, RM5,000.00 per monthWork Location: In person

  • Service Desk Analyst

    3 days ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

  • Service Desk Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    About UsHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...

  • Service Desk Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    About UsHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...

  • Service Desk Analyst

    1 week ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...