Sales Support Specialist
5 days ago
**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.**
**Our client is a leading International Freight Forwarding MNC, located in Gelugor, Penang. Currently seeking logistics talent to support their business expansion.**
- Collaborate with Operations team or Services Providers to gather freight rates and service options, ensuring accurate and timely quotations.
- Serve as the primary contact for customer pricing inquiries, providing tailored responses.
- Coordinate with Operations, Customer Service, and Finance department for smooth business execution and post-sale handover.
- Prepare competitive sales quotations that align with company standards.
- Follow up on open quotes, clarifying details and supporting the Sales team in converting quotes into bookings.
- Build strong relationships with carriers, agents, and vendors to negotiate rates and secure shipment capacity.
- Address first-level customer concerns and escalate as needed, ensuring high satisfaction.
- Maintain sales activities, pricing agreements, and customer data in the CRM system.
- Support Outdoor Sales with performance reports, KPI tracking, and analysis of quote conversion rates.
- Identify upselling and cross-selling opportunities to drive business growth.
Pay: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Experience**:
- Customer Service or Sales Support: 1 year (required)
**Language**:
- English (required)
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