Infrastructure Manager

7 days ago

Kuala Lumpur, Malaysia Salesworks Group Asia Full time

About SalesWorks
- With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role
- Lead the way in building and maintaining a robust IT infrastructure for SalesWorks As our IT Infrastructure Manager, you’ll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions. You’ll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance.

Core Responsibilities
- Develop and implement a comprehensive IT infrastructure roadmap, aligning technology strategies with overall business goals.
- Oversee the management and growth of our IT infrastructure, ensuring efficiency, cost-effectiveness, and security.
- Manage network and server operations, including monitoring access, routine maintenance, backups, and upgrades.
- Collaborate with business users and vendors to understand contact center needs, design solutions, and oversee implementation and support.
- Source, evaluate, and recommend feasible telecommunication solutions, managing implementation and ongoing support.
- Review and advise on hardware, software, and automation service purchases, negotiating contracts and ensuring compliance.
- Provide regular status updates to management on IT infrastructure initiatives and procedures.
- Foster a collaborative environment, mentoring and developing your IT team for career progression.
- Champion process improvement by implementing new and efficient procedures within the IT department.
- A bachelor’s degree in Computer Science, Information Technology, or a related field.
- A minimum of eight (8) years of experience in IT network, server, telephony operations, and security, with strong knowledge of technical architecture.
- At least five (5) years of progressive experience in IT infrastructure management, including telecommunications.
- Experience with PABX, ACD, IVR, Dialers, Voice Loggers, and Quality Monitoring systems is a plus.
- Proven project management skills from planning through implementation.
- Excellent problem-solving, decision-making, communication, and interpersonal skills.
- Strong analytical and negotiation skills, with a proactive, organised, and resourceful work style.
- Familiarity with Payment Card Industry (PCI) standards is a plus.

What We Offer
- Remote work setup: 3 days remote, 2 days in the office
- Flexible working hours*
- What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
- Annual Leave accrued yearly*
- Birthday Leave allocation
- Health Insurance
- Dental & Optical Benefits
- Open, Inclusive, and Collaborative Working Environment

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