Team Leader

1 day ago


Petaling Jaya, Malaysia MP Success Group Sdn Bhd Full time

**Tujuan Jawatan**:
Memimpin dan menyelia pasukan pegawai pemulihan hutang dalam mencapai sasaran kutipan, memastikan kualiti perkhidmatan, pematuhan polisi, serta penambahbaikan berterusan dalam strategi kutipan.

**Syarat/Kelayakan**:

- Pengalaman dalam pemulihan hutang / kutipan kredit / pusat panggilan (sekurang-kurangnya 2-3 tahun, diutamakan).
- Kemahiran kepimpinan & komunikasi yang baik.
- Keupayaan memotivasikan & mengurus pasukan kecil hingga sederhana.
- Kemahiran organisasi & penyediaan laporan yang mantap.
- Mahir menggunakan sistem kutipan hutang & asas Microsoft Excel.

**Tanggungjawab Utama**:
**Penyeliaan & Prestasi Pasukan**
- Memantau, membimbing dan memberi motivasi kepada pasukan untuk mencapai KPI individu & kumpulan.
- Menjalankan semakan prestasi dan sesi bimbingan secara berkala.
- Mengagihkan tugasan serta mengurus jadual kerja pasukan.

**Strategi Kutipan Hutang**
- Membantu dalam pembangunan & pelaksanaan strategi kutipan yang berkesan.
- Menyemak laporan hutang tertunggak dan mengambil tindakan pada akaun bernilai tinggi / sukar.

**Latihan & Pembangunan**
- Membantu melatih kakitangan baharu mengenai prosedur, skrip & pematuhan.
- Memberi sokongan berterusan bagi memastikan prestasi konsisten & peningkatan berterusan.

**Pematuhan & Kawalan Kualiti**
- Memastikan pasukan mematuhi polisi syarikat, peraturan industri & standard khidmat pelanggan.
- Memantau panggilan / interaksi kutipan bagi tujuan jaminan kualiti.

**Laporan & Komunikasi**
- Menyediakan laporan kutipan harian/mingguan/bulanan untuk pihak pengurusan.
- Mengemukakan kes rumit dan mencadangkan penambahbaikan proses.
- Berhubung dengan pelanggan atau jabatan lain apabila diperlukan.

**Penyelesaian Masalah & Pertikaian**
- Membantu pasukan menyelesaikan pertikaian pelanggan secara profesional.
- Mengendalikan aduan yang dieskalasi atau akaun sensitif.

Pay: From RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Work Location: In person

Expected Start Date: 09/01/2025


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