Assistant Manager, Customer Care

2 weeks ago

Puchong, Malaysia Wezmart International Bhd Full time

Wezmart is a cooperative professional networking that serves as a coordinating entity for network of qualified independent professional firms that provides integrated solutions in Accountancy & Book-Keeping, Tax, Corporate Secretarial, Business Financial Advisory and its related services.

Our office is located at The Cube, Bandar Puteri Puchong, completed with state of the art amenities and facilities which catering better working environment and healthy lifestyle.

**Key Accountabilities/Duties**:

- Answers and identifies customer needs.
- Resolves customer concerns.
- Addresses opportunities for potential sales.
- Liaises and builds relationships with other departments to assist with customer inquiries
- Analyze and monitor work distribution and staff performance
- Identifies clients with specific needs and forwards their concerns to the appropriate department resource
- Meets company performance standards on productivity, quality and attendance

**Requirements**:

- Good verbal and written English and Mandarin communication skills
- Good listening and comprehension skills
- Ability to demonstrate initiative in problem solving and detail orientation
- Ability to establish and maintain effective relationships with customers as well as fellow employees
- Ability in Microsoft Office (Word, Excel and Outlook)

**Benefits**
- portunities for career progression
- Excellent training development programme
- Travelling, meal, optical, apparel, dental allowance and etc
- Staff teambuilding and outing
- Healthy environment such like: gym room, café and games room.
- Luxury 5 star Hostel

**Address**

No. 25 Bangunan Wezmart Jalan Puteri 7/15 Bandar Puteri Puchong 47100 Selangor Darul Ehsan.

**Our social media**

Facebook: wezmart consulting

Pay: RM2,800.00 - RM5,500.00 per month

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