Retail Ambassador

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you

The Role
You will be responsible for managing Love Bonito retail store based in KL, ensuring excellent store operations while driving store sales growth. Your main role is to educate our guests on the fit, silhouette, colours, fabric and features of our products. Through our guest interactions, we aim to empower women to gain confidence through styling and clothing. Reporting directly into the Store Manager, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.

Main Responsibilities
- Create EXCITEMENT in our product launches, workshops and events for our guests
- Assist in providing the best customer experience, including speaking to customers and offering advice on colour, fit, style and silhouette to best suit their needs
- Promote key styles/new arrivals and bestselling products to drive sales and conversion in-store to achieve sales targets
- Provide a seamless shopping experience and ensure all merchandize are available in all colours, sizes, and quantities on the sales floor
- Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
- Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take/stock count exercises.
- Cashiering duties managing the POS system to process payments, and process as any mall loyalty cards/vouchers
- To assist in processing and handling customer online returns/exchanges in-stores
- Establish rapport with potential and current customers to build strong regular customer base.
- Responsible for adhering to SOP for store maintenance, visual merchandising excellence, and housekeeping duties.
- Work with the store manager to drive sales performance
**Requirements**:
You should have / be
- A Love, Bonito ambassador with a passion for the brand and our products
- Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
- A strong people-person You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
- A performance-driven professional that drives sales through a customer-centric approach
- An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
- A multitasker with the ability to work quickly in a fast-paced environment, and some sensitivity towards tidiness
- A dependable co-worker who can work independently and proactively
- A self-starter, proactive and hands-on approach. Get it done right, and fast
Hours
- Full-time: 48 hours per week, 6 days work week, morning and/or afternoon shifts
- Part-time: minimum 4 hours per day, able to work on weekdays/weekends and public holidays
- All staff must be able to work on weekends/public holidays
Qualifications & Experience
- 1+ years of relevant work experience preferably in fashion/ retail company.
- No working experience but willing to learn are welcome to apply
- Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
- Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

**Job Types**: Full-time, Permanent, Contract

**Salary**: From RM1,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
Schedule:

- Afternoon shift
- Day shift
Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)
**Experience**:

- Retail sales: 1 year (preferred