Restaurant Manager

1 week ago

Tanjung Bungah, Malaysia First Marshal (m) Sdn Bhd Full time

**Responsibilities**:

- Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the outlet- Responsible in driving the team to meet sales targets
- Ensuring that corporate level instructions and objective are achieved by outlets.
- Analyzing and reporting on restaurant performance and taking corrective action when necessary.
- Build and maintain strong working relationship with customers & employees.
- Monitor the operating costs of several outlets and take corrective actions to mitigate them.
- Ensure safety, cleanliness and hygiene standards are always kept in/out of the restaurant environment
- Perform daily closing; cash count and bank in on daily basis.
- Able to manage and handle customer complaints or dissatisfaction and investigate causes and reasons for customer complaints
- Handle all matters in relation to outlet workers, such as disciplinary issues, worker's attendance, work scheduling, manpower planning, work delegation
- Train new joiners in Company SOPs (front and back of house) and ensure existing employee skills up to date and meets Company standards.
- Appraise staff performance and provide feedback to improve productivity.
- To receive and act on any other instructions from headquarters, or any other person so delegated by headquarters.

**Benefits**:

- EPF
- SOCSO
- Annual Leave

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