Sales & Marketing Executive

**TARGET SALES**

1) Meets, and aims to exceed, personal, team and divisional FWG Budgeted Greenfield GET, GROW and KEEP Sales Targets for each calendar year.

2) Ensures that Pipeline business is a quality one and that it is sufficient to cover budgeted sales targets.

3) Focusses on sector assigned but must follow up and refer other opportunities to line management for guidance if outside personal sector.

4) Follows and adheres to the ‘Sales Process’ in respect of Prospecting, Qualifying, Proposing, Negotiating and closing.

**PRE SALES**

1) Assist to ensure competitive pricing is provided to clients. If special pricing is required seek written approval in advance together with reasons for the required special approval.

2) Ensure all correspondence, product / service data material and presentations that are sent to clients is current and in accordance with FWG corporate image guidelines.

3) Use sales materials, that will help promote sales and win new business. Recommend relevant sales materials to be developed.

4) Uses appropriate sales tools to help make sales effectively.

5) Prepares written Proposals and relevant correspondence for clients and ensures all details are correct, current, and accurate and approved in advance as appropriate.

6) Ensures that all proposals / tenders submitted have the correct and up to date information within them and ensures that proposals and tenders are submitted on time every time. Check and prevent errors such as wrong client names created by cut and pasting from other proposals

7) Prepares and gives presentations to clients and gets Operations and senior management support as appropriate.

8) Attends approved and appropriate Trade Events, Business Chambers network meetings.

**AFTER SALES & CUSTOMER SERVICE**

1) Ensures smooth start-up for new Client contracts by correct planning and that procedures are in accordance with the Contract Start-Up instructions working in close conjunction with relevant Operations.

2) Pro-actively manages client relationship and alerts Ops team in writing of any issues that the client wants resolving. The aim being to maintain, retain and grow business with these clients

3) Identifies opportunities at the existing client for areas of growth in business and or upselling.

4) Following up with and ensuring the clients agree price increases well in advance of contract renewal time (normally 3 months in advance) and when the government introduces increases to minimum wages or other mandatory changes. Ensure that agreed communication process and approved letters are followed. Obtain relevant documents from Contracts Team.

5) Provides agreed regular and timely reports for sales performance and pipeline business as required by management.

6) Assist and communicate regularly with Operations to maintain and improve service quality to the Client, and that requirements and levels meet Client needs and are carried out in accordance with agreed Client service contracts and relevant instructions, SLA’s + KPI’s as applicable.

7) Ensures that requests from Clients are documented accurately and actioned accordingly to the satisfaction of the Client in a timely manner and in accordance with service contracts.

8) Establish and follow a weekly, monthly and annual client visitation / meeting plan for the sector clients.

9) Formal meetings must be documented using prescribed MOM format for the company file and copied to immediate line management and scanned and uploaded to Salesforce. Any action points and deadlines agreed must be followed up with on a timely basis to the satisfaction of the client and in accordance with the service agreement, and any company policies as applicable.

10) Follows and complies with all the company’s ISO processes.

11) Works closely with FWG Ops and HR to ensure feasibility and timeliness of service delivery.

**SALES COMMISSION**

1) Ensures that the company sales commission scheme is in place for yourself and signed in writing by yourself and the company.

2) Ensures personal sales commission claims, format and submission are submitted accurately, truthfully and in a timely manner, checked, approved by line management so prompt payment can be made.

3) Ensures IF (Instruction Forms / Work Commencement Notices) are completed correctly and in a timely manner to ensure all relevant staff are aware of actions needed to be taken whether it is for new sales, amendments, reductions, additions, price changes and or terminations.

**FINANCIAL**

1) Works to help to ensure no loss of contracts nor loss profitability at customer sites / projects through good client relationship management.

2) Ensures that appropriate personal expenses claimed by self are justified, verified and accurately documented for approval by immediate line manager and submitted on a timely basis as appropriate.

3) Responsible for following relevant and pre-approved authority limits for approving relevant work related operating expenses / sales cont