Client Manager

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Do you believe the world deserves excellence?
BSI (British Standards Institution), the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence, including the consumer-recognized BSI Kitemark, BSI’s influence spans multiple sectors, including Built Environment, Food, Healthcare, and ICT. With over 86,000 clients in 193 countries, BSI is an organization whose standards inspire excellence worldwide.

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainability

We are seeking Client Managers (Auditors) in Sustainability Assurance to strengthen our team at the country level. This role is central to delivering independent, credible, and high-quality audits across greenhouse gas (GHG) accounting, sustainability performance, and related assurance schemes.

As part of a dynamic team, you will assess client systems and processes against recognized standards such as ISO 14064-1, ISO 14068-1, ISAE 3000, and sector-specific sustainability frameworks. Familiarity with RSPO, MSPO, and other voluntary sustainability standards will be considered an added advantage.

Key Responsibilities
- Deliver GHG and Sustainability Audits: Plan, conduct, and report audits in line with ISO 14064-1 and other sustainability assurance standards, ensuring the robustness, accuracy, and transparency of client GHG inventories, reduction claims, and net zero strategies.
- Evaluate Environmental & Social Performance: Assess organizations’ sustainability frameworks—including climate-related risks, ESG disclosures, and value-chain impacts—providing clear recommendations for improvement.
- Conduct Certification & Verification Activities: Carry out verification, certification, surveillance, and recertification audits across sustainability schemes (e.g., ISO 14064, RSPO, MSPO), ensuring compliance with scheme-specific requirements and international best practices.
- Report & Recommend: Prepare and deliver high-quality audit reports, highlighting findings, corrective actions, and opportunities for continual improvement to clients and certification committees.
- Stakeholder Assurance Engagement: Work closely with clients, industry stakeholders, and supply chain actors to evaluate sustainability performance, credibility of reporting, and alignment with climate and ESG commitments.
- Team Leadership & Mentoring: Lead or participate in multi-disciplinary assessment teams, coaching less experienced auditors in sustainability assurance and sector-specific requirements.
- Client Account Management: Take ownership of nominated clients, ensuring excellent service delivery, proactive communication, and adherence to all certification body procedures and timelines.
- Broaden Sector Coverage: Where applicable, deliver audits in palm oil sustainability (RSPO/MSPO) as well as cross-sector ESG and climate assurance engagements to diversify exposure and strengthen sustainability assurance offerings.

Keys to success in this job:

- Key auditor traits: professional, ethical, open-minded, diplomatic, observant, perceptive, versatile, tenacious, decisive, self-reliant, collaborative, culturally sensitive, acting with fortitude, open to improvement.
- Risk-based thinking and process approach, as well as synthesizing information to prepare summary reports.

About You
To succeed in this role, you will thrive in a process-driven, fast-paced, client-focused environment. You will be able to make impartial, fact-based decisions quickly and effectively. Strong written and verbal communication skills, attention to detail, and the ability to manage multiple priorities calmly are essential. Competence in IT and digital systems is expected.

Required Qualifications & Experience
- Education: Bachelor’s degree (or equivalent tertiary qualification) in Environmental Science, Climate/Carbon Management, Sustainability, Agriculture, Social Sciences, or Supply Chain Management.
- Professional Experience: Minimum 3 years of experience in sustainability, climate change, supply chain, agriculture, or environmental management, ideally with direct auditing or assurance exposure.
- Auditing Credentials (and/or):

- Successful completion of a 5-day ISO Lead Auditor course (ISO 14001 or ISO 50001 or ISO 9001 or ISO 45001).
- Demonstrable knowledge of ISO 14064-1 (GHG accounting), ISO 14068-1 (climate neutrality), or ISAE 3000 assurance frameworks.
- Experience in sustainability/ESG verification, carbon footprint, or climate-related disclosure assurance is highly desirable.
- Sustainability Standards: Familiarity with voluntary certification schemes (e.g., RSPO, MSPO, FSC, Global G.A.P., or equivalent) is advantageous, particularly for auditors interested in high-impact sectors such as palm oil.
- Social & Env