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Chat Support-mandarin Speaker

3 weeks ago

Kuala Lumpur, Malaysia growthfn Full time

**Responsibilities**:

- **Language Proficiency**: Fluent in Mandarin Chinese and English, with exceptional written and verbal communication skills in both languages.
- **Issue Resolution**: Resolve customer inquiries, issues, and complaints efficiently and effectively.
- **Product Knowledge**: Develop a thorough understanding of our products and services to provide accurate information to customers.
- **Documentation**: Maintain detailed and accurate records of customer interactions and transactions.
- **Collaboration**: Work closely with team members and other departments to ensure a seamless customer experience.
- **Multitasking**: Manage multiple customer chats simultaneously while maintaining a high level of quality and efficiency.
- **Continuous Improvement**: Identify and recommend process improvements to enhance the customer support experience.
- **Adaptability**: Adapt to changing procedures, policies, and technologies to meet the needs of the business and customers.
- **Empathy**: Demonstrate empathy and understanding towards customers' needs and concerns.
- **Problem-Solving**: Strong problem-solving skills to address customer issues and find suitable solutions.
- **Availability**: Willingness to work in shifts, including evenings, weekends, and holidays, as customer support may be required 24/7.

**Qualifications**:

- Previous customer service or support experience preferred.
- Strong communication skills in Mandarin Chinese and English.

Pay: RM2,200.72 - RM4,148.22 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Application Question(s):

- Salary is 4100 is this okay by you?
- can you read and write in mandarin

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)