Facial Therapist

The Facial Therapist will manage and conduct specified fresh facial treatments at Fresh Stores using the appropriate Fresh products and ingredients. Ensuring the highest level of service and consultation is provided to clients, the Facial Therapist actively seeks to develop the reputation and profile of the Fresh brand expanding their client base and contributes to maximising sales and financial growth. The Facial Therapist must always behave in a manner consistent with the values of Fresh. All decisions and actions are made in line with company procedures and guidelines.
RESPONSIBILITIES
- Ensuring the Fresh’s approach to Treatments is upheld and demonstrated
- Ensuring the Fresh’s approach to Customer Service and Consultations is upheld and demonstrated
- Providing consistent and reliable service and operational excellence
- Understanding clients requirements and prescribing appropriate products and services
- Engaging with clients to manage and expand the Facial Therapy business
- Providing consultation by prescribing the right products to new and existing customers
- Communicating Fresh values to our customers
- Ensuring the highest level of service and explanation is provided to customers
- Ensuring every aspect of the customer’s experience is positive and informative
- Maintaining inventory levels, and conduct weekly and monthly stock count

Financial Management
- Managing controllable expenses
- Assist the Store Manager with cash handling, when needed.

Operations
- Managing day-to-day operation of facial business, bookings, usage of products, inventory and collateral ordering and expenses.
- Manage inventory of facial room with precision and in communication with store to ensure all facial products are ordered and accounted for.
- Assist with facial & store stocktakes and inventory control which includes, but not limited to, ordering, checking of stocks, cycle counts and bi-annual stocktakes
- Be aware of marketing and promotional initiatives
- Support shopping events
- Assist Store Manager with maintaining relationships within local community
- Adhere to standards for store and product presentation
- Read and action all communications in a timely manner
- Complete all delegated administrative tasks in an accurate and timely manner

Sales
- Contribute to facial & store sales
- Understand store sales budget and performance against KPIs
- Support initiatives to improve product performance within facial team

Customer Experience
- Ensure the Fresh approach to customer service and consultations is upheld and demonstrated
- Resolve customer complaints in a timely and effective manner, escalating any issues to the

Store Manager
- Understand and meet Fresh’s dress and grooming standards
- Maintain effective, regular and Fresh appropriate communication with colleagues
- Attend and participate in forums and meetings

**Requirements**:

- Minimum 3-5 years and a successful track record in the Spa/Facial Services
- Minimum SPM/diploma or equivalent level of education
- Fluent in communication, well-groomed and confident
- Self-driven team player with an excellent interpersonal skill and can-do attitude
- Excellent communication, client engagement (e.g. story telling skills) and coaching/transmission skills
- Curious, open-minded, strong positive mindset, motivated, and detail oriented
- Good diction, refined eye for detail and elegance
- On-the-job training and skincare training will be provided
- Able to perform retail operational hours (including weekends and public holidays)

**Benefits**:

- Allowance & incentive / commission.
- Bonus.
- Insurance.
- EPF & SOSCO.