Retail Associate

POSITION **:RETAIL ASSOCIATE**
LOCATION **:KOTA DAMANSARA, PETALING JAYA**
SALARY (BASIC) **:MIN RM1,800-2200++**

**BENEFITS INCLUDED**
EMPLOYMENT TYPE **:FULL TIME**
WORK HOURS **:8AM-10PM (SHIFT BASED)**

WORKING DAYS **:6 DAYS/WEEK (1 OFF DAY)**
- As a Retail Associate with us, you will be responsible for arranging, shelving, and maintaining the stores products to ensure a clean and organized shopping environment. The role also involves assisting customers as needed and providing excellent customer service. This position does not require prior experience, but a background in customer service is preferred._
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**Key Responsibilities**:
**1. Product Arrangement & Shelving**:

- **Ensure all store shelves are stocked**, organized, and properly labelled.
- **Assist in the unloading of deliveries and arrange products **in the storage area and on the sales floor.
- **Rotate stock to ensure products are used or sold** before their expiration dates.
- **Ensure that the store's displays are visually appealing** and well-maintained.
- **Conduct regular checks of shelves and storage areas** to ensure stock availability.

**2. Customer Service**:

- **Provide assistance to customers** by answering queries and guiding them to product locations.
- **Maintain a friendly, approachable demeanor** when interacting with customers.
- **Assist in resolving basic customer complaints** or direct them to the store supervisor for resolution.

3. Store Maintenance & Hygiene:

- **Ensure the store is clean,** including aisles, shelves, coffee prep and product display areas.
- **Regularly check for and remove any damaged or expired products** from shelves.
- Assist in **keeping the stockroom and store areas well-organized**.

**4. Team Collaboration**:

- **Work closely with store supervisors and other team members** to ensure smooth store operations.
- **Assist cashiers or other personnel as needed** during peak hours or busy shifts.

**5. Cashier cum Barista**
- **Operate the cash register**, process payments accurately (cash, credit, debit), and issue receipts when needed.
- **Maintain accurate records of all transactions**, refunds, and exchanges.
- **Handle customer purchases** efficiently and ensure all pricing are accurate when necessary.
- **Assist in the preparation of coffee and specialty** drinks as per store menu and customer preferences when needed.
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- **Qualifications and Skills**:

- **No prior experience** required, but experience in related fields (**barista, retail assistant, customer service** etc.) is an added advantage.
- Strong communication skills, and comfortable interacting in both **Bahasa Malaysia and English.**
- Basic understanding of **store operations and product handling.**
- **A team player** that is able to learn quickly and adapt to changing environments
- Flexible with work schedules and **willing to work shift-based hours, including weekends and public holidays**
- **Comfortable with a reasonable amount of physical labor** (lifting and/or moving product, standing for extended periods, assist in the loading/unloading of stock)

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**Compensation**:
**Basic Salary**: starting from RM1800-2200++ (not including benefits)

**Benefits**:

- Overtime claims + PH additional payment**
- **Performance incentives**
- **Medical coverage**
- **Training support** provided
- **Opportunities for professional development**
- **EPF/SOCSO/EIS provided**Pay: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Deadline: 11/06/2024
Expected Start Date: 11/07/2024