Client Delivery Manager

2 days ago

Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Responsibilities**
- Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform, multi-software package technical support, problem identification, and resolution.
- Coordinates, controls, and supervises client service activities to ensure the highest quality of client service.
- Plans, develops, and directs the quality assurance process and related training to address quality processes and execution.
- Develops operational objectives and work plans.
- Executes client service policies, processes, tools, and training for staff to ensure successful execution/fulfillment of client service level agreements and launch of new products and services.
- Coordinates staff schedules to align with business unit service delivery objectives.
- Directs activities of multiple employees operating across a variety of shifts/ geographies for support operations.
- Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management, and operations center financials.
- Establishes and maintains infrastructure standards, including development and enforcement of technology related policies and procedures to ensure appropriate use of information technology in a secure computing environment.
- Provides oversight for inventory control, property management, and disaster recovery programs.

**Requirements**:

- Diploma, Bachelor’s Degree in I.T. or Business Management or equivalent.
- 5+ years’ experience in directly related field managing complex projects and/or operations in high tech industry.
- Demonstrated success in managing complex projects.
- High attention to detail
- Up to 50% travel required.
- Demonstrated success in customer support and/or field service engineering.
- Demonstrated success leading and participating in cross-functional teams.
- Ability to communicate both orally and in writing.
- Flexibility and comfort in managing uncertainties.
- Interpersonal skills that enable successful cross-functional and customer interaction
- Possess strong work ethic and drive to succeed.
- Good in time management & prioritise in juggling multiple projects; consistently meet deadlines.
- Adheres to high standards of professional conduct.

**Salary**: Up to RM10,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary? (Require)

**Experience**:

- customer support and/or field service engineering: 5 years (required)
- Work in projects and/or operations in high tech industry: 5 years (required)

Willingness to travel:

- 50% (required)

  • Client Delivery Manager

    2 weeks ago

    Petaling Jaya, Malaysia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Client Manager

    4 days ago

    Petaling Jaya, Malaysia NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    1 week ago

    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Servicing Manager

    1 week ago

    Petaling Jaya, Malaysia Chilled Creative Sdn Bhd Full time

    As an Advertising Account Manager, you will interface directly with the client(s) assigned to you. Internally, you will advocate for the client, ensuring we are providing them with compliant, and on-brand advertising. You will participate in the strategy of the clients' media and creative campaigns working with our Creative & Production teams, be in charge...

  • Service Delivery Manager

    1 week ago

    Petaling Jaya, Malaysia TESS INNOVATION SDN BHD Full time

    As a Service Delivery Manager, your main role is to meet end-user demands, solve customer problems, and drive client satisfaction. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. You are...

  • Service Delivery Client Engineering

    2 days ago

    Petaling Jaya, Selangor, Malaysia NTT DATA Asia Pacific Full time 40,000 - 80,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...

  • Service Delivery Client Engineering

    2 days ago

    Petaling Jaya, Selangor, Malaysia NTT Ltd. Full time 30,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Service...

  • Service Delivery Client Engineering

    2 days ago

    Petaling Jaya, Selangor, Malaysia NTT DATA Full time 40,000 - 80,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...

  • Client Management Executive

    7 days ago

    Petaling Jaya, Malaysia Boardroom Corporate Services Sdn Bhd Full time

    Operations - Attend to stakeholders enquiries and process all submitted documents relating to shareholder services - Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures - Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s) - Ensure documents and...

  • Client Engagement Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Monster Interactive Full time 90,000 - 120,000 per year

    Client Engagement ManagerOur Client Engagement team serves as the strategic front line for our clients. They are partners who identify client needs and work to provide thoughtful solutions with measurable results. We don't just strive to solve our client's problems; we challenge ourselves to transform their entire