Service Support Technician Team Lead

2 weeks ago

Batu Kawan, Malaysia MKS Inc. Full time

**A Day in Your Life at MKS**:
As a Service Support Technician Team Lead, you will lead our service team to perform in-house servicing & repair of company products. In this role, you will report to the Senior Service Manager

**You Will Make an Impact By**:

- Lead and mentor a team of instruments/electro-mechanical subsystems repair technicians
- Schedule and assign repair jobs/tasks based on priority and technician skillsets
- Monitor team performance and provide regular feedback/coaching
- Perform in-house servicing, repair of company product(s). This job may include participation in aspects related to customer issues, product issues, or other tasks to support the repair depot
- Provide assistance to technical support team on technical and service related problems
- Diagnostics, troubleshooting, and repair of electronic, mechanical, hardware, software and systems failures for instruments/electro-mechanical subsystems using established procedures
- Maintain accurate service records and documentation
- Determine most cost-effective repair/resolution to minimize customer downtime
- Prepare reports for analysis of product failure trends and service ability issues
- Manage inventory of spare parts and tools required for repair work
- Conduct training sessions for new hires

**Skills You Bring**:

- Diploma or Degree in Electrical/ Electronic/ Mechanical Engineering, or equivalent
- Requires a minimum of 3 - 5 years of related experience, with at least 2 years in a supervisory role
- Knowledge of calibration standards and diagnostic tools
- Good analytical and problem-solving skills
- Must have assembly experience using hand tools
- Proficient in the use of standard test equipment such as multimeters, oscilloscopes, and calibration tools
- Ability to read and understand schematics, assembly drawings, and test/calibration procedures
- Experience in test data recording, failures & root cause analysis as well as trouble shooting
- Good communication skill (Technical & non-Technical)

**Preferred Skills (Optional)**:

- Oracle & Visual Factory experience a plus
- 6S and lean manufacturing experience helpful

**Physical Demands and Working Conditions**:

- Occasionally involves lifting of electro-mechanical subsystems (~10-20kg)

LI-DNI

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