IT Helpdesk Support

2 weeks ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Campaign : IT
- Role Title : Level L1.5 Server Technical Support
- Work From Office mode
- Location : Plaza Sentral, Kl Sentral
- Salary Package : RM4500 to RM4700 (Basic Pay) + RM 300 (RNR)
- Medical & Hospitalization entitlement
- Training is provided
- Able to start immediately (Commencement Date : ASAP
- Operation Hours : 7am-4pm, 1pm-10pm, 10pm-7pm (5 Working Days (Mon to Sunday) (24/7 Rotational Shift, 2 Days Off in a week)

DUTIES AND RESPONSIBILITIES:
Technical Support for Server and Storage Products

L1.5 Server Technical Support:
**Responsibilities**:

- Support IT’s on-site engineers with server and storage technical issues.
- Include technical diagnosis, solution consulting, and related services.
- Adhere to the specified SLA for response and resolution times.

**Requirements**:
1. Communication Skills:
2. Technical Proficiency:

- Basic troubleshooting experience with server and storage hardware and software.
- Ability to resolve operational, configuration, and installation issues.

3. Experience and Education:

- Bachelor’s degree in computer science or a related field.
- For L1.5 support: Relevant experience with a focus on supporting on-site engineers.

Pay: Up to RM4,735.33 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Early shift
- Night shift
- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Server and storage: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Kuala Lumpur (preferred)

Work Location: In person

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