Hospital Front Desk

22 hours ago

Puchong, Malaysia KPMC PUCHONG SPECIALIST CENTRE Full time

JOB DESCRIPTION:
1. Welcome patients and visitors, providing a positive first impression and direct them to the appropriate departments or individuals.

2. Manage incoming and outgoing phone calls, transferring calls to appropriate departments or individuals and taking messages when necessary, and in-person inquiries related to appointments.

3.Assist patients with the check-in process, including verifying personal information, insurance details, and required forms and collect payments as needed. Upon completion of appointments, facilitate the check-out process.

4. Update and maintain patient information in hospital information systems accurately and securely.

5. Monitor and manage visitor access to the hospital, ensuring compliance with security protocols.

6. Handle patient and visitor concerns, complaints, or conflicts with empathy and professionalism. Escalate issues to relevant personnel when needed.

7. Collaborate with nursing staff, physicians, and other hospital departments to facilitate seamless patient flow and service delivery.

8. Adhere to Personal Data Protection Act and maintain confidentiality of sensitive patient information.

9. Follow established protocols for handling emergency situations, such as medical emergencies or security incidents. Direct emergency personnel as needed.

**QUALIFICATION**:

- Strong communication and interpersonal skills.
- Excellent customer service orientation.
- Organizational skills and attention to detail.
- Ability to remain calm under pressure and handle difficult situations with professionalism.
- Familiarity with medical terminology and procedures (preferred but not mandatory).
- Proficiency in using office software and computer systems.
- Minimum 1 year experience in a healthcare or customer service role is advantageous.

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bandar Puteri Puchong: Reliably commute or planning to relocate before starting work (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

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