Quality Assurance Analyst
2 weeks ago
**JOB DESCRIPTION**:
- Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.
- Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.
- Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.
**REQUIREMENTS**:
- Fresher’s or 6 months experience in any Quality Review process
- Dual-Lingual: Excellent English and Japanese (spoken and written communication skills) as this is to support Japanese market.
**Work hours**:
- Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.
- Working hour 8 am to 5pm. Working on Public Holiday will earn replacement leave. (WFO)
**Work Location**:
- Gardens North Tower (Accessible via Public Transport LRT/KTM)
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Application Question(s):
- Do you write and read in Japanese
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Japanese (required)
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