Cre (Gwm Butterworth)

**Position Title: Customer Relations Executive (CRE)**

**Key Responsibilities:1. Customer Service**
- Greet customers in person or over the phone in a friendly and professional manner.
- Schedule service appointments based on customer needs and technician availability.
- Answer inquiries related to services, pricing, and promotions.
- Provide estimated turnaround times for repairs and updates during the service process.
- Process customer payments in compliance with company policies.
- Coordinate with Service Advisors for smooth handovers and seamless customer experiences.

**2. Customer Relationship Management (CRM)**
- Maintain and update accurate customer records in the CRM system.
- Send appointment confirmations and reminders to reduce no-shows.
- Follow up post-service to gather customer feedback and ensure satisfaction.
- Manage complaints professionally, ensuring swift and satisfactory resolutions.
- Build long-term customer relationships to encourage loyalty and repeat business.
- Identify and suggest upsell/cross-sell opportunities for additional services or products.

**3. Administrative & Support Tasks**
- Manage service centre records, appointment calendars, and service schedules.
- Prepare and issue invoices, service documents, and receipts.
- Handle incoming/outgoing calls and route them to the appropriate department.
- Assist in implementing marketing campaigns and customer promotions.
- Keep up to date with service centre policies, procedures, and product/service updates.

**Requirements:1. Educational Qualifications**
- Minimum Diploma or equivalent.
- Diploma in Business Administration, Customer Service, or related field is an added advantage.

**2. Skills & Competencies**
- Strong interpersonal and communication skills (verbal & written).
- Good organizational and time management skills.
- Customer-focused mindset with problem-solving abilities.
- Familiarity with CRM software and Microsoft Office tools.
- Ability to work well in a team and handle high-pressure situations calmly.
- Proficient in both English and Bahasa Malaysia.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,900.00 - RM2,300.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person