Customer Service Assistant- Batu Pahat Shop

2 weeks ago

Batu Pahat, Malaysia Amway (Malaysia) Sdn Bhd Full time

**Perform basic Cashier role**:

- Provide basic front-line customer service & ensures professional/responsive relation with ABO
- Directs specific or complex enquiries to superiors
- File documents & provide another basic clerical task
- Undertake special task as assigned -like workshop registration, ABO meeting
- Have generic responsibility to keep retail, office, store neat & presentable.

**Responsibilities: -**
- To assist in the daily operational activities of the retail outlet
- To assume the role of sales assistant and cashier
- To handle EPP, ZIPP, voucher purchase
- To answer telephone calls
- Product consultant and explanation
- Product demonstration
- After sales service and advice
- Sell & promote products

**Other Responsibilities**:

- Excellent communication with ABOs and build good rapport.
- Ability to handle difficult situations encountered with ABOs.
- Good customer service attributes & serves the ABOs efficiently.
- Balancing between adhering to company guidelines and ABO's demands.

**Requirements**:

- Minimum SPM with at least 3 years relevant experience. OR Diploma in any field with at least 3 years relevant experience in shop/retail
- Product knowledge.
- Have good command of BM & English; Knowledge of Mandarin & other Local dialects will be an added advantage.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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