Hotel Duty Manager

3 days ago

Johor Bahru, Malaysia GP Hotel Management Pte Ltd Full time

**New Hotel Opening in Singapore**

Attractive salary package with monthly incentives and yearly bonus Come and meet us at our Career Fair in JB for more career opportunities

**Date： 10 - 12 October，9:30AM - 1:00PM / 2:00PM - 5:00PM**

**13 October，9:30AM - 1:00PM**

Location：**Renaissance Johor Bahru Hotel (Meeting Room 1, Level 2)** No. 2 Jalan Permas 11, Bandar Baru Permas Jaya, 81750 Johor Bahru

**Job Details (Here’s what you can expect)**
- You get to work primarily in 1 of our 25 hotels in Singapore
- 5 days’ work week
- Mobile and Duty meal allowance
- Attractive incentives and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave

**Responsibilities**
- Lead and manage front office operations to ensure adherence to organisational standards and procedures
- Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
- Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
- Monitor room inventory closely and ensure effective utilisation of rooms
- Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
- Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
- Identify and resolve deviations and irregularities in operations
- Plan manpower allocation and ensure smooth operations
- Provide coaching and guidance to improve staff work performance
- Review systems and processes for workflow and productivity improvement

**Requirements**:

- Minimum 2 years of managerial experience in the hotel industry
- Passionate in delivering exceptional level of guest service
- Strong communication and problem-solving skills
- Works well under pressure in a fast-paced environment
- People-centric, outgoing, independent, and resilient
- Able to work shifts, including on weekends and public holidays

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM9,000.00 per month

Work Location: In person

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