Customer Service

9 hours ago


Kuala Lumpur, Malaysia Nityo Infotech Full time

We're looking for Malaysian citizens who are:

- Fluent in Mandarin/Cantonese
- Ability to write in traditional mandarin
- Have basic English proficiency (English interview & assessment)
- Fresh graduates are welcome

Voice Support:

- Answer incoming customer calls promptly and professionally
- Provide accurate information about products, services, or policies
- Assist customers with inquiries, complaints, or issues in a courteous manner
- Troubleshoot basic problems and escalate complex cases when necessary
- Document call details and customer interactions in the system
- Follow up on unresolved cases to ensure customer satisfaction
- Draft personalized and accurate replies using templates and product knowledge
- Coordinate with internal teams for issue resolution or follow-ups
- Maintain proper grammar, tone, and structure in all written communications

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,524.91 - RM777,777.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Can you write in Traditional Mandarin?

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)

Work Location: In person



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