Housekeeping Supervisor

24 hours ago

Kuching, Malaysia KOZI SQUARE SDN BHD Full time

**1. Daily Operations & Supervision**:

- Prepare and distribute room assignment sheets and issue room keys to attendants.
- Ensure proper use of cleaning chemicals according to OSHA regulations and hotel standards.
- Supervise housekeeping tasks across guest rooms, corridors, staircases, and public areas.
- Inspect guest rooms and common areas for cleanliness and maintenance issues.
- Monitor the handling of soiled linen and requisition fresh supplies as needed.
- Coordinate tray clearance with Food & Beverage Room Service.

**2. Inventory & Budget Management**:

- Control housekeeping expenditures, including labor, cleaning supplies, and guest room amenities.
- Prepare and manage par stock levels for linens, guest supplies, and cleaning materials.
- Maintain housekeeping supply inventory and oversee stock movements.
- Review external laundry services for quality and consistency within budget guidelines.
- Prepare and oversee the annual housekeeping budget.

**3. Reporting & Coordination**:

- Prepare daily housekeeping status reports and update room discrepancy lists with the Front Office.
- Report safety hazards and maintenance issues to the appropriate departments.
- Provide regular updates to the Head of Department (HOD).
- Attend department meetings to discuss policies, guest feedback, and operational improvements.

**4. Scheduling & Special Cleaning Projects**:

- Develop and manage staff duty rosters.
- Plan and schedule periodic deep cleaning projects, including carpets, draperies, windows, and upholstery.
- Coordinate the cleaning of meeting rooms before and after functions.
- Organize the cleaning of public areas such as lobbies, restrooms, elevators, and hallways.

5**. Guest Services & Quality Control**:

- Ensure VIP guest rooms meet the highest standards.
- Address guest complaints and implement service recovery measures.
- Facilitate extra guest services such as babysitting and special requests.
- Monitor guest feedback and implement improvements based on reviews.

**6. Staff Management & Training**:

- Train, supervise, and discipline housekeeping staff.
- Provide on-the-job training for new employees.
- Support the HOD in coaching, counseling, and implementing standard operating procedures.

**7. Other Responsibilities**:

- Ensure compliance with hotel policies and safety standards.
- Carry out additional tasks as assigned by management.

**Requirements**:

- Min. SPM; Diploma in Hospitality preferred
- Min. 2 years supervisory experience in housekeeping operations
- Strong attention to detail, team leadership, and service focus
- Able to work shifts, weekends, and public holidays

Pay: RM1,700.00 - RM1,900.00 per month

**Experience**:

- Housekeeping: 1 year (required)

Work Location: In person

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