[role Is Based in Sg] Euc Technician

7 days ago

Johor Bahru, Malaysia EPS Consultants Pte Ltd (Recruitment Firm) Full time

**Job role based in SG**
**Job Responsibilites**:

- To provide helpdesk support and ensure that daily tickets logged are timely closed.
- Ensure all sites are timely open on-time
- Incident Resolution: 80% within 1 working day, 20% within 5 working days
- Service Requests: 80% within 3 days, 20% within 5 working days
- 300 to 400 Calls per month are picked up within 5 rings, capped at 10% abandon rate
- IT Asset are based on SR Ticket logged and updated correctly (< 1% defect)
- Data are wiped when asset is returned
- Observing and practicing in accordance with internal IT policies, standards and procedure

**Job Requirements**:
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: RM6,000.00 - RM7,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

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