Customer Success Sales
1 week ago
**薪资与福利 / Salary & Benefits**
- **底薪 / Basic Salary**:RM3,000 - RM4,000
- **佣金 / Commission**:Based on KPI Performance
- 提供职业发展与培训机会 Career growth & training opportunities
**Key Responsibilities**:
**Sales / 销售**
- 开拓及维护客户关系,发掘潜在客户 Develop and maintain customer relationships, identify potential clients
- 向客户介绍公司产品与服务,达成销售目标 Introduce products and services to customers and achieve sales targets
- 跟进潜在客户,促进成交 Follow up with leads and close deals
- 收集市场信息与客户反馈,协助优化销售策略 Gather market information and customer feedback to help optimize sales strategies
- 从多渠道收集潜在客户信息,如活动、线上平台、社交媒体等 Gather leads from various sources, including events, online platforms, and social media
- 需参与公司举办的线上或线下活动,并担任引导员或支持角色 Attend company-hosted events (online/offline) as a facilitator or support crew
**Customer Success/ 客户体验**
- 处理日常客户咨询与售后问题(包括 Walk-in & 在线渠道) Handle daily customer inquiries and after-sales issues (walk-in & online)
- 确保客户能够顺利使用并持续从公司产品中获得价值 Ensure customers can successfully use and gain continuous value from products
- 定期与客户保持联系,提升满意度与忠诚度 Maintain regular contact with customers to improve satisfaction and loyalty
**岗位要求 / Requirements**
- 在线客服经验(熟悉 Messenger / WhatsApp 运营流程者优先) Online customer service (familiarity with Messenger/WhatsApp preferred)
- 良好的沟通能力:能以清晰、专业且有温度的语言与客户交流 Good communication skills - able to communicate clearly, professionally, and warmly
- 有责任心 & 注重细节:能同时处理多个客户需求并高效响应 Responsible & detail-oriented - able to handle multiple customer requests efficiently
- 具备销售意识,能在服务中促进成交或提升客单价 Sales-minded - able to upsell or close deals during service
- 有数据分析能力,能通过数据优化流程、提升效率 Data analysis skills - able to optimize processes using service data
- 多语言能力(中文、英文)优先,可服务不同客户群体 Multilingual skills (Mandarin, English) preferred to serve diverse customers
职位类型:全职
薪资: RM3,000.00至RM4,000.00(每月 )
工作经验:
- Sales: 1 年 (必填)
工作语言:
- Mandarin (必填)
Work Location: 现场办公
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