Manager, Ecommerce

**GLAMPICK**is seeking a dynamic, forward-thinking **E-Commerce Manager** to lead and scale our e-commerce operations. We curate top Asian beauty brands and deliver best-in-class digital retail experiences across Asia. As part of our cross-border team, you will collaborate closely with brand and retail partners across multiple markets to drive strategy, growth, and operational excellence.

**Key Responsibilities**

**Strategic Leadership**
- Develop, lead, and execute comprehensive ecommerce strategies aligned with company goals, growth targets, and market opportunities.
- Identify new business opportunities, marketplace trends, and competitive insights to strengthen GLAMPICK’s digital presence.

**Team & Operations Management**
- Lead and manage the full ecommerce operations team, including storefront management, order fulfillment, customer service, and design/development teams.
- Establish clear KPIs, workflows, and operational standards to ensure high performance and service excellence.
- Mentor and train team members, fostering a collaborative and results-driven environment.

**Performance & Data Optimization**
- Oversee ecommerce analytics, reporting, and data-driven insights to optimize sales performance, conversion rates, and operational efficiency.
- Drive continuous improvement through performance monitoring, testing, and process refinement.

**Cross-Functional Collaboration**
- Partner closely with marketing, sales, supply chain, and product teams to deliver seamless ecommerce strategies and campaigns.
- Coordinate with regional brand partners to ensure alignment on product launches, campaigns, and merchandising.

**Marketing & Growth**
- Drive revenue growth through strong merchandising, pricing strategies, stock planning, and assortment optimization.

**Website & Marketplace Excellence**
- Ensure all ecommerce platforms and marketplace stores are user-friendly, visually compelling, updated, and optimized for SEO and discoverability.
- Lead marketplace strategy across Lazada, Shopee, TikTok Shop, Zalora, Tmall, and others as needed.

**Vendor & Budget Management**
- Manage relationships with external ecommerce vendors, agencies, and service providers to ensure high-quality support.
- Oversee the ecommerce budget, ensuring effective and strategic resource allocation.

**Livestream, Affiliate & Group-Buy**

**Livestream**
- Oversee the livestream manager and team to ensure sales targets, KPIs, and campaign plans are achieved.
- Ensure livestream strategies, scripts, and product information are clearly communicated and effectively executed.

**Affiliate**
- Grow the affiliate base across platforms, managing commission tiers and affiliate performance.
- Drive affiliate revenue through optimized strategies and campaign planning.

**Group-Buy**
- Lead overall group-buy strategy, including pricing, forecasting, profit management, and budget planning.
- Maximize volume and margin through strong planning and execution.

**Job Requirements**
- Bachelor’s Degree in Marketing, Business, E-Commerce, or related fields.
- Minimum 5-7 years of experience in the e-commerce industry with proven managerial or team leadership experience.
- Strong experience operating and managing stores on major marketplaces (e.g., Lazada, Shopee, TikTok, Zalora, Tmall, etc.).
- Deep understanding of online sales trends, marketplace mechanics, and ecommerce performance levers.
- Experience in social media marketing, digital campaigns, and ecommerce brand strategy is a strong advantage.
- Highly organized, fast learner, with exceptional attention to detail.
- Strong leadership, communication, and problem-solving skills.
- Proficient in Microsoft Excel and comfortable analyzing data for decision-making.
- Able to work independently, adapt quickly, and manage multiple priorities under tight timelines.
- Chinese language proficiency is preferred to communicate with regional partners.
- Based in Petaling Jaya or willing to commute.

**Job Types**
- Full-Time
- Permanent

**Benefits**
- Free parking
- Maternity & parental leave
- Opportunities for promotion
- Professional development support

**Schedule**
- Monday to Friday
- Public Holidays

**Supplemental Pay**
- Performance bonus

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Experience**:

- E-commerce: 5 years (required)

**Language**:

- Chinese (preferred)

**Location**:

- Petaling Jaya (preferred)

Work Location: In person