Multi-country Family History Manager

T

T

he Multi-Country Manager will oversee Family History Department efforts in the Southeast Asia region (Brunei, Indonesia, Malaysia, Singapore, and Timor-Leste) with the ultimate goal of helping all people find joy through discovering, gathering, and connecting their family, past, present and future. Responsibilities include:
B
- **usiness Development -** The Multi-Country Manager explores and understands the genealogy marketplace in the Southeast Asian countries, seeks out partnering opportunities, negotiates mutually beneficial relationships with potential partners, and facilitates integrated solutions to promote family history work. This position is responsible for connecting external opportunities with the potential capacities of FamilySearch and its affiliates across the Southeast Asian countries. H
- **istorical Records Acquisition -** The Multi-Country Manager works with external organizations such as governments, religious officials, archives, and commercial entities to acquire historical records and other genealogical information. This involves developing relationships, creating strategic plans, negotiating contracts, managing camera operators, and overseeing complex and long-term projects. The Multi-Country Manager develops and implements solutions to improve processes and reduce costs as well as manages contractors who are providing services for FamilySearch. M
- **atron Experience -** The Multi-Country Manager will gain an in-depth understanding of patron needs and collaborate with Product Engineering, Area Publishing Services, and others on implementing solutions. This includes the experience on FamilySearch.org, FamilySearch apps, family history-related Church of Jesus Christ web pages and offline materials, and external genealogy industry offerings in the area. P
- **atron Support -** The Multi-Country Manager will be responsible for overseeing help support, ensuring patron questions and needs are addressed in a timely manner. The Multi-Country Manager will work with priesthood leaders to find volunteers to take support cases. F
- **amily History Centers -** The Multi-Country Manager will ensure Family History Centers are optimized. The manager will understand usage and technology needs and will determine which available technologies should be utilized. The manager will oversee center inventory and creation or closure of centers. G
- **eneral Region Support -** The Multi-Country Manager evaluates the many good activities that could be undertaken and determines the most productive activities to pursue that will enable the most people to find their ancestors and build stronger family connections. The Multi-Country Manager interacts occasionally with Church leaders in support of priesthood-driven family history initiatives.
T

he Multi-Country Manager reports directly to the Area Manager in the Asia Area Office.

B
- achelor’s degree in business management, history, sociology, anthropology or a related field (Master’s degree preferred) 8
- 12 years’ experience in business, business development, international relations, education, archival science, history, digital imaging science, library science, computer science, or related field 3
- years’ experience in managerial positions. Proven and experienced leader F
- luent in English and Malay, both written & verbal. Proficiency in Chinese and/or Indonesian is a plus I
- n-depth understanding of Southeast Asian cultures. Proven effectiveness in doing business in Southeast Asia S
- elf-starter and self-motivated. Able to work effectively with mínimal direction. Willing to do what it takes to get the job done - no task is too small or too large A
- bility to work effectively with diverse groups of people of various cultures and backgrounds S
- trong interpersonal and communication capabilities to achieve business results S
- trong negotiation skills. Ability to influence, persuade and overcome objections E
- xperience in developing business plans and requirements. Ability to transform ideas into tangible activities and results E
- xpert at listening to, understanding, and communicating customer needs E
- xpert at teaching, inspiring and motivating others I
- ntermediate technical skills with ability to train others and troubleshoot hardware and software problems A
- bility to work with legal and financial entities to ensure compliance with laws and ethical actions B
- usiness professional-level computer skills including Microsoft Office I
- nterest in or personal experience doing family history C
- hurch leadership experience, or history of working with Church leaders A
- vailability to travel, including some weekends #