Customer Care Executive

3 days ago

Kota Bharu, Malaysia Nasrom (M) Sdn Bhd Full time

Responsibilities Manage customer conversations across all our support channels (in-store, online, and via phone) Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support Proactively take steps to enhance the customer experience Share relevant customer feedback to help us improve our offerings Evaluate our customer support processes, devise improvements, measure results, and iterate Report on key customer service metrics and identify noteworthy trends Required skills and qualifications Strong written and verbal communication skills Friendly and empathetic demeanor Exceptional problem-solving ability, backed by good judgment Ability to respond to customer questions using social media Ability to collaborate across departments and teams Preferred skills and qualifications Experience in a customer-facing role, preferably handling customer service, care, or success Proven track record of delighting customers and exceeding their expectations Proficiency with customer service software Excellent attention to detail Ability to communicate in more than one language
Car dealer of Perodua and Open AP under MITI
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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