IT Helpdesk Support Technician

7 days ago

Kuala Lumpur, Malaysia EOS Full time

**WHO WE ARE**:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**POSITION OVERVIEW**:
**WHAT YOU'LL DO**:

- Level 2 OS troubleshooting (Windows and Apple) user endpoints - virtual desktop, PC & laptop
- Software update / upgrades to be done using approved deployment tool as per agreed bank standards
- Installation and configuration of OS (Windows and Apple)
- Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
- Reimaging of laptop, swapping hardware on equipment
- Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.
- Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
- Ensuring endpoint patching up to date using BAML tools
- Installing and configuring messaging client on workstations
- Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
- Support of corporate mobile devices.
- Support file printing from desktop environment.
- Escalate issues in a timely manner as appropriate for incident classification
- Support of various virtual meeting software.

**WHAT YOU NEED TO SUCCEED**:

- 5+ years of experience as an IT Support Engineer, Analyst, or Administrator
- L2 Desktop Technical domain efficiency, Troubleshooting Skills for desktops, laptops, thin clients, HVD
- Well versed in both OS & Hardware related troubleshooting skills
- Hands on-experience with Windows/Mac OS environment
- Customer focused, excellent communicator and detail-oriented work ethic
- Ability to work individually and within a team, Positive mindset and Can-Do attitude
- Flexibility to work outside of standard work hours to accommodate special projects
- Must speak fluent English
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit_

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