Officer, Middle Office Accounting Supervisor

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

Citi’s **Securities Services** **(SS) **supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as **Officer, Middle Office Accounting Supervisor - Hybrid** (Internal Job Title: Fund Accounting Intmd Analyst - **C11**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- Supervision of a team of fund accountants and managing the daily work flow
- Review and sign off of daily NAVs
- Development of strong client relationships, resolving client queries timely and accurately
- Proactively manage SLAs / KPIs (escalating any issues internally / externally as required).
- Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
- Owning and taking responsibility for complex issues and resolution to closure.
- Monitor errors, complaints and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal
- Ensure documentation exists for any client-specific procedures and complete timely reviews per policy
- Ensuring 100% adherence to SOC1,funds’ offer documentation, procedures, policies and guidelines
- Act as technical and knowledge resource to the team/business unit
- Participate in the development, testing and implementation of new systems and products
- Lead projects to optimize operational efficiency and improve quality
- Assist with planning and management of all relevant project work
- Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure
- Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures
- Deputise for Middle Office Accounting Manager as required e.g. host/attend cross department meetings and ensure resolution of actions
- Coaching and supporting other team members
- Perform various processing functions in related to fund administration services including monitor non-stp transaction & perform static data set up.
- Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations
- Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
- Participate in system and client testing to implement global strategy and fulfill business needs.
- Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
- Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
- Initiate and streamline process relating to controls, productivity and regional service enhancements.
- Identify and resolve business/technical issues together with ASPAC branches and system support group.
- Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting
- Minimum 5+ years’ experience in Fund Accounting, preferably with Team Lead/Supervisor experience
- Bachelor’s Degree in Business / Finance / Accounting or related field
- Strong (fund accounting) product knowledge is required. This should include understanding of fund structures, financial instruments, regu