Coordinator/planner - Capture Services

4 days ago

Kuala Lumpur, Malaysia Matterport Full time

Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

We’re excited to announce that Matterport is now publicly listed on NASDAQ as MTTR. It’s an exciting time to join us

Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to Work

LI-Remote

**Responsibilities**:

- Work directly with our clients and Capture Technicians to schedule, coordinate, execute, and deliver Scan Service appointments
- Serve as a trusted advisor to our customers and ensure customer satisfaction by providing a ‘white-globe service’ through answering questions and resolving issue
- Partner with internal teams to improve operational processes and procedures
- Manage our scheduling and tracking database to ensure accurate order information and data integrity
- Serve as a valued voice of the customer by providing insight and feedback to cross-functional stakeholders at Matterport

**Qualifications**:

- BA/BS in relevant field of customer success or account management experience in a SaaS or software company as plus
- Fluent in Mandarin or Japanese is a plus
- Experience working with, and managing, stakeholders and customers
- Super multi-tasker and work effectively and efficiently in a fast paced environment
- Ability to handle a high volume of tasks and high level of accuracy with great attention to detail
- Ability to handle a high volume of tasks
- Excellent communication and interpersonal skills
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude

Matterport is an Equal Opportunity Employer and values diversity. We do not discriminate on the basis of race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are committed to providing employees with a work environment free of discrimination and harassment.

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