Support & Assistance Specialist

2 weeks ago

Puchong, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

Industry:Industrial Machinery & automation
- The Parts is part of the Customer Care function and reports hierarchically to the Customer Care Manager/Director. At a mid-senior level of experience, the Parts is responsible to ensure the appropriate management of Parts activities from customer request to shipping if applicable - providing the best level of service. _

KEY DUTIES & RESPONSIBILITIES:

- Lead the local Parts team in managing external (from customers) and internal (from Field, Technical Services) Parts requests.
- Manage internal and external requests, serving as the main contact for both customers and internal departments, and ensuring the efficiency of the quoting process from checking contract status to coordinating material returns.
- Analyze returned parts to determine repair or scrapping.
- Manage warehouse and logistics operations, ensuring efficient management of inventory, shipping, and distribution processes.
- Initiate and follow through process improvement activities to improve the efficiency and effectiveness of the spare parts business, which ensures maximum return of investment for the company.
- Manage external and internal requests, opening Service Requests (SR) and entering customer data and details.
- Manage contract status checks and ensure comprehensive verification processes, including availability checks, pricing verification, and quality assurance management.
- Prepare quotes, confirm orders, oversee drop shipments, verify invoices, and organize material returns under warranty with customers.
- Analyze returned parts to determine whether they should be repaired or scrapped, following guidelines outlined in Oracle.
- Coordinate parts orders and tasks with Global Parts when local inventory is insufficient, ensuring timely submission and documentation preparation for shipping and invoicing.
- Manage the pick/pack and delivery processes, manage stock replenishment plans in alignment with Global Parts, and handle intercompany purchasing to optimize operational efficiency.
- Manage inbound operations, including material acceptance and quality checks, oversee local parts procurement, and coordinate reverse logistics for repairs and scrapping
- May be required to perform additional duties if is needed

**REQUIREMENTS**:

- Bachelor’s degree in Industrial/Mechanical Engineering/Business Management or Diploma with relevant work experience
- Minimum 5 years of experience in a role of management in After Sales department or 3-5 years of experience in a role of management in Logistics/Warehouse if a warehouse is present in the Market
- Significant experience in servicing manufacturing or logistics
- Required language(s): Fluent in written and spoken English
- Proficient knowledge of the After-Sales cycle, economics principles and ERP
- Experience in Oracle system will be an additional advantage
- Excellent customer orientation skills, strong communication, negotiation, and persuasiveness.
- Capability to handle complex and challenging situations, with strong problem-solving and decision making ability.
- Proven leadership expertise, proficient in team building, motivation, and conflict resolution to drive team performance and delivery

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Work Location: Hybrid remote in Puchong (47130)

  • Junior Product Specialist

    3 days ago

    Puchong, Malaysia eLearningMinds Group Sdn Bhd Full time

    **KEY RESPONSIBILITIES**: **Product Support and Implementation**: - Assist in the deployment, configuration, and customization of hybrid classroom and video solutions. - Provide first-line technical support to clients, troubleshooting issues under the guidance of Senior Product Specialists. - Conduct basic training sessions for clients to ensure proper...

  • Talent Management

    2 weeks ago

    Puchong, Malaysia NexMind AI Full time

    **Job Title: Talent Management (HR) Specialist** *** **Location: Puchong, Selangor** We are seeking a highly motivated and experienced Human Resource Specialist to join our team. The Human Resource Specialist will be responsible for supporting the day-to-day operations of the HR department in recruitment, employee relations, performance management, and...

  • IT Support Specialist

    5 days ago

    Puchong, Malaysia Songyuan Automotive Safety System (Malaysia) Sdn. Bhd. Full time

    **Key Responsibilities**: - Provide technical support for hardware, software, and network issues. - Install, configure, and maintain computer systems, software, and peripherals. - Set up and configure new workstations and equipment for new hires. - Assist in managing company software licenses and hardware inventory. - Maintain and update user documentation...

  • Clinic Assistant

    2 weeks ago

    Puchong New Village, Malaysia Puchong Specialist Clinic Full time

    Clinic AssistantJob HighlightsPositive & Supportive Working EnvironmentMedical benefits & annual incrementPerformance-based bonuses & incentivesJob DescriptionRESPONSIBILITIESOpen and set up clinic, tidy waiting rooms and patient toilets (cleaner arrives at midday).Set up computer systems for all clinics, dispensary, and prepare 2 rooms (consultation room...

  • Assistant Manager, Parts Technical Support

    1 day ago

    Puchong, Malaysia Mercedes-Benz Group AG Full time

    Tätigkeitsbereich:Sonstiges - Fachabteilung:Critical Parts Management Asia/Pacific - Gesellschaft:Mercedes-Benz Malaysia Sdn. Bhd. - Standort:Mercedes-Benz Malaysia Sdn. Bhd., Kuala Lumpur - Startdatum:15.12.2025 - Veröffentlichungsdatum:23.10.2025 - Stellennummer:MER0003U8X - Arbeitszeit:Vollzeit - AufgabenAs a Parts Technical Specialist, you are...

  • Operations Support Assistant

    1 week ago

    Puchong, Malaysia EMPIRE SUSHI SDN. BHD. Full time

    **SUMMARY OF POSITION**: **You will assist to liaise with operations personnel and support the operations regularly by providing IT support and inventory management.** **You will plan an important role to**: - Assist in monitoring the outlet’s operations status and provide recommendations or solutions, including operation workflow to improve and support...

  • Marketing Specialist Internship

    5 days ago

    Puchong, Malaysia NX Dimension Sdn Bhd Full time

    Exciting Sales & Marketing Internship Opportunity at NX Dimension Sdn Bhd Are you ready to kick-start your career in Sales & Marketing and be part of a dynamic team in a fast-paced environment? Look no further! NX Dimension is thrilled to announce our Marketing Specialist Internship program for enthusiastic and motivated individuals. **What You'll Do**: As...

  • Front Desk Assistant

    7 days ago

    Puchong, Malaysia KPMC PUCHONG SPECIALIST HOSPITAL Full time

    **DUTIES & RESPONSIBILITIES** - Greet patients and visitors in a professional and courteous manner. - Answer phone calls and inquiries, directing them to the appropriate department or individual. - Schedule appointments and maintain appointment calendars. - Verify patient insurance coverage and process insurance claims. - Collect co-payments and outstanding...

  • Credit Control Assistant

    3 days ago

    Puchong, Malaysia KPMC PUCHONG SPECIALIST CENTRE Full time

    **1. JOB DESCRIPTION** - Responsible for collection of payments within the target and time set by management - To create a debtor's account, submission of credit request - Achieve the target of collection set by the company - Ensure all transactions are compliant with company policies - Preparation of Monthly Reports - Respond promptly and completely to both...

  • Administrative Support Assistant

    1 day ago

    Puchong, Malaysia EUROFIN MEDISCAN LABORATORIES SDN BHD Full time

    **Full-Time | Work-Life Balance | Friendly Team** Are you ready to jumpstart your career in administration and procurement? We’re looking for a proactive and detail-oriented **Administrative Support Assistant** to join our team **IMMEDIATELY**! ** Key Responsibilities** ** Administrative Support** - Prepare & Distribute Accurate Invoices - Organize &...