Customer Service
1 day ago
**Role: Customer Service: Digital Banking project (Bilingual)**
**Support Location: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang**
**Jaya)**
**Working Hours: 1:30 PM - 10:30 PM**
**Working Days: 5 working days 2 off days (based on shift)**
**Employment Type: Full-Time**
**Salary: RM3,500 (Max) + RM300 KPI Allowance**
**Start Date: ASAP**
**Key Responsibilities**:
**Deliver outstanding customer service over the phone promptly, while also fostering**
positive relationships with clients;
dynamic contact center environment;
**Assist in educating our customers about products and alternative digital banking**
platforms;
**Broadening the customer base through the promotion of upselling and cross-selling**
banking products and services.
**Requirements**:
**SPM, Diploma /Bachelor's Degree in equivalent course;**
**Minimum 1 year of Customer Service experience is a must, experience in Banking**
Industry/Financial Services/Fin-Tech would be an extra advantage;
**Strong command of Mandarin and English in both verbal and written**
communication (COMPULSORY);
**Able to commit working on rotational shift to support international market;**
**Strong phone contact handling skills and active listening.**
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Professional development
Work Location: In person
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