Front Office Assistant/manager

2 hours ago

Putrajaya, Malaysia The Zenith Hotel Putrajaya Full time

**Main Responsibilities**:

- Responsible for all front office functions and staff.
- As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Ensures Rooms Operations meet standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
- Responsible for the operational side of Front Office
- Maximize hotel rooms revenue / yield daily
- Monitor the room upsell program
- Assure the daily roster is effective

**Operational**:

- Handling guests complaints and resolving the situation
- Assisting Reception/Front Desk with relocation of guests during full house/overbooked situations
- Conduct performance appraisals - analyzing training needs and scheduling training sessions
- Conduct orientation and introduction of new employees and on-the-job training
- Maintaining corporate standards and ensuring that they are adhered to at all times
- Ensuring that all staff know procedures and standards required within their sections and keeping workstations tidy at all times
- Attitude towards guests (most important)
- Attitude towards other members of staff and superiors
- Personal attitude of all Front Office Staff
- Appearance, personal hygiene and uniforms of staff
- Improving efficiency of above through better methods and training
- In charge of all emergency situations in absence of higher authorities especially during weekends & public holidays
- Held regular briefing and meeting
- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To ensure that valet parking and guest automobiles are and supervised frequently.
- To assist, manage and coordinate during group check-ins, VVIP arrivals, and hotel inspections when it is required

**Job Type**: Permanent

Pay: RM4,500.00 - RM6,200.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- On call
- Weekend jobs

Ability to commute/relocate:

- Putrajaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front Office: 4 years (required)

**Language**:

- Malay (preferred)
- English (preferred)

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